Buyer Accounts Receivable - Team Lead

Copart•Dallas, TX

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Buyer Accounts Receivable Lead provides day-to-day operational support to the Buyer Accounts Receivable team and helps ensure the timely and accurate handling of buyer account inquiries, collections activity, payment application coordination, and account issue resolution. This role serves as the primary operational resource for Buyer A/R clerks by providing guidance on account questions, assisting with complex issues, and helping ensure consistent execution of accounts receivable procedures. The Buyer A/R Lead supports workflow coordination, assists with training and onboarding, and escalates issues requiring managerial review. The position plays a key role in maintaining efficient daily operations for a team responsible for supporting thousands of buyer accounts and several thousand buyer interactions each month.

Requirements

Experience in accounts receivable, collections, financial operations, or customer account management.
Experience working in a high-volume transactional environment.
Strong problem-solving and analytical skills.
Ability to guide and support team members in resolving account issues.
Strong communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with financial or operational systems used to manage accounts and payments.

Nice To Haves

Associate or bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
Experience assisting with team coordination or operational leadership is preferred.

Responsibilities

Daily Operational Support Provide day-to-day guidance to Buyer Accounts Receivable clerks regarding account questions, procedures, and workflow priorities.
Assist team members with resolving complex buyer account issues or payment questions.
Help ensure consistent application of accounts receivable procedures and policies.
Identify recurring operational issues and communicate opportunities for improvement to the Buyer Accounts Receivable Manager.
Workflow Coordination Monitor work queues and ticket volumes to ensure buyer inquiries and account issues are addressed in a timely manner.
Help prioritize workloads and distribute tasks across the team when necessary.
Identify operational bottlenecks and communicate issues to the Buyer Accounts Receivable Manager.
Buyer Account Issue Resolution Assist with reviewing complex buyer account situations involving payment questions, billing concerns, or account discrepancies.
Work with internal teams such as Customer Success, Operations, and Finance to resolve account issues.
Escalate situations that require managerial review or policy decisions.
Team Training & Support Assist with onboarding and training of new Buyer Accounts Receivable clerks.
Provide guidance to team members on system usage, account research, and procedural questions.
Share best practices that improve team efficiency and accuracy.