Buy, Sell, Trade Representative

KEH•Smyrna, GA

3d•Onsite

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. Role & Responsibilities: As a Buy, Sell, Trade Representative at KEH Camera, you’ll play a vital role in connecting customers with the gear they need—whether they’re buying, selling, or trading. Your mission: guide customers through their gear journey by helping them find the perfect equipment, sell their pre-owned items, and trade for the latest tools. You’ll create lasting connections, solve challenges, and build relationships that fuel creativity, inspire confidence, and encourage brand loyalty. Ensure customer satisfaction aligns with KEH’s Brand values while maintaining a positive, empathetic, and knowledgeable attitude towards customers

Requirements

3–5 years in phone sales or a customer-facing sales role.
Exceptional listening, verbal, and written communication abilities.
Excellent written and verbal communication skills to respond to emails, voicemails, and inquiries professionally and effectively.
A passion for photography gear or a willingness to learn.
High school diploma or GED required; college degree preferred but not required.
Proven ability to provide exceptional service that aligns with brand values while maintaining a positive, empathetic, and knowledgeable demeanor. You must love creating memorable experiences and solving challenges.
Experience building and maintaining strong client relationships to ensure satisfaction and identify potential sales opportunities.
Ability to effectively assist customers with buying, selling, and trading gear, offering tailored recommendations to meet their needs.
Demonstrated ability to stay calm under pressure, troubleshoot complex customer inquiries with empathy and professionalism, resolve challenges efficiently, and provide clear solutions.
Strong organizational skills to follow up on outstanding issues and promptly address customer concerns.
Comfortable with navigating digital tools and interfaces to help customers manage orders and transactions and learn new systems quickly.
Meticulous approach to managing orders, including taking necessary steps to resolve or remove holds, while adhering to company policies and procedures.
Proven ability to achieve or exceed sales targets and service level agreements (SLAs).
Works effectively in a team environment, contributing ideas and feedback to improve processes and drive company success.
Skilled at de-escalating tense situations and turning challenges into positive outcomes.
Excellent at balancing multiple tasks, managing priorities, and staying organized in a fast-paced environment.
Proficient in Microsoft Office Suite and familiar with CRM, ERP systems, and contact center tools to manage customer interactions efficiently.
Enthusiastic about learning new systems, tools, and industry trends, especially related to photography gear.
Must be able to work 9:00 am – 6:00 pm EST, with the occasional Sat Shift from 10:00 am – 4:00 pm.
This is an on-location role.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Responsibilities

Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available
Help customers with buying, selling and trading gear via phone calls and emails
Make gear suggestions and resolutions based on conversation with your customer
Troubleshoot customer issues
Follow-up on outstanding issues and requests
Respond to customer emails and voicemails in a timely manner while maintaining service levels
Help customers navigate digital interfaces
Manage orders on hold and take necessary steps to remove or delete orders
Maintain a positive, empathetic, and knowledgeable attitude towards customers
Achieve or exceed sales goals and SLAs
Adhere to KEH’s policies and procedures