Butler - Part Time

Monarch Communities•Phoenixville, PA

7d•$17 - $17

About The Position

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. The primary responsibility of this position is to ensure the resident’s comfort during the admission process and in their transition to the community by providing the highest degree of personal attention and customer service to both the resident and their family members. When in Reflections, the Butler acts as a liaison between the resident and their family and all other departments to ensure the resident is comfortable and is provided all the attention desired and deserved.

Requirements

High school diploma or equivalent
Strong communication and interpersonal skills
Ability to multitask and remain calm under pressure

Nice To Haves

Prior customer service or hospitality experience preferred

Responsibilities

Meets with managers on a daily basis to discuss any new admissions, concerns, changes, etc.
Contacts appropriate departments as needed i.e. housekeeping, laundry, maintenance to address any resident needs or concerns.
Greets and escorts new residents to their apartment, orient/escort resident around unit/environment; introduce team members; and orient to the building.
Reviews concerns and needs of all residents on a daily basis. Follow up to ensure residents needs/requests were met.
Performs “Quality Checks” to ensure residents are enjoying their meals.
Perform light duty maintenance when needed such as changing light bulbs, checking cable boxes, etc.
Reviews and organizes resident requests and plans responsibilities for the following day
Acts as liaison between resident and departments to meet overall needs of resident.
Guides residents through their adjustment period ensuring their new home is comfortable making the move an enjoyable experience by promoting utilization of programs and services.
Addresses any issues and/or difficulties as they arise. Seeks the guidance of Unit Manager for any assistance required.
Maintains an open and ongoing dialogue/relationship with residents, families and other team members. Assures successful communication with team members for vital and rewarding guest experience.
Ensures all follow up issues are addressed from the resident to the appropriate team member.
Review menus and collect choices for all meals for the following day for Room Service program.
Collect and deliver room service selections from dietary department to resident rooms as requested.
Collects orders for Serenade Dining Room for lunch and dinner; picks up food orders from dietary, serve in Serenade dining room and break down dining room post meal.
Call residents daily to ensure all service needs are met
Distribute Escapades calendars to rooms and review