Traditional Butler

Marriott Hotels Resorts•Chicago, IL

About The Position

POSITION SUMMARY Provide personalized service and attention to fulfilling all guest needs including but not limited to: delivering coffee and tea upon request, preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation, coordinating with the front desk to prepare the VIP rooms, checking the room key and briefly double checking if every detail is up to the guest expectation and request, coordinate with front desk to escort early arrivals, be present upon the guests check in to anticipate the guests needs, complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails. Coordinate with the front desk to escort the VIP to their rooms, work closely with the Guest Services and Engineering departments on requests, pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Provide personalized service and attention to fulfilling all guest needs
Deliver coffee and tea upon request
Prepare notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation
Coordinate with the front desk to prepare the VIP rooms
Check the room key and briefly double checking if every detail is up to the guest expectation and request
Coordinate with front desk to escort early arrivals
Be present upon the guests check in to anticipate the guests needs
Complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails
Coordinate with the front desk to escort the VIP to their rooms
Work closely with the Guest Services and Engineering departments on requests
Pick up laundry request from guests
Follow up on laundry delivery and return laundry to the guest promptly
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, and support team to reach common goals
Comply with quality assurance expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Perform other reasonable job duties as requested by Supervisors