Butler - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

11d•Onsite

About The Position

Under the supervision of the Butler Manager/Lead Butler, a Butler provides exceptional personalized service and ensures all Guests’ needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler should be able to react to guest requests, challenges and other usual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. The incumbent must present a professional appearance that guests and team members will find appealing and approachable.

Requirements

Two years college preferred as well as a minimum (4) years food and beverage experience in a first class hotel, casino, restaurant or related hospitality area.
Must have an excellent understanding of food and beverage service skills including In Room Dining, fine dining, wine, and spirits knowledge.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Prioritizes and makes decisions at a high level of importance and fast pace, by utilizing proper resources.
Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure.
Maintains confidentiality (within the VIP team) of guest information and activities.
Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues.
Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants.
Assists guest in unpacking and packing.
Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry cleaning services and return of these items to the guest’s wardrobe.
Draws and assists guest with bath, dressing and other personal needs as requested.
Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
Purchases specialty items for guests with the approval of their Casino Host.
Coordinates bellman upon checkout and ensures transportation is arranged and on time.
Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management.
Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand.
Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
Attends training classes as requested by management to assist in furthering their knowledge and skills.
Completes all side work duties prior to shift end to set their peers up for success.
Participates during the informative and detail oriented pass downs between shifts.
Performs all other related and compatible duties as assigned.