Business Unit President

Fullsteam

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. We’re currently seeking a Business Unit President to join us at Fullsteam, leading one of the hospitality industry’s most established Property Management Systems (PMS) Business Units—serving mid-scale and luxury independent hotels, resorts, and multi-property groups. In this role you will play a pivotal role in shaping the direction and success of our product offerings. This individual is responsible for overseeing all aspects of the unit's operations, ensuring revenue growth, top-notch customer satisfaction, and leading a multidisciplinary team including product development and engineering. The President works closely with various Vertical and shared services teams such as Sales, Finance, Pricing and Payments to foster growth and achieve operational and financial objectives. We are looking for a customer-centric leader to lead the growth of this business unit—someone who is deeply committed to understanding and exceeding customer expectations while driving operational excellence and innovation. Fullsteam is a vertical software roll-up company with embedded payments and other platform services serving a diverse set of industries including Retail, Property Management Systems, Golf, Events, Food & Beverage, Wellness, Storage, and Automotive. Location: Preferred candidate based in Toronto, Canada, or the U.S. Northeast region

Requirements

Possess a unique blend of strategic insight, operational expertise, and leadership capabilities.
Strong ability to develop and execute comprehensive business strategies, utilizing critical thinking and data-driven decision-making.
Demonstrate a deep understanding of operational processes, resource management, and the implementation of best practices to achieve operational efficiency and high performance.
Demonstrated ability to develop, implement, and manage comprehensive budgets.
Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines.
Excellent written and verbal communication skills with the ability to communicate and collaborate with leadership, cross functional teams, and external sources.
Capable of bringing together diverse individuals, fostering a positive team environment, and promoting collaboration and teamwork.
Dedicated to the growth and development of team members, providing constructive feedback, mentoring, and opportunities for learning and advancement.
Ability to thrive in a fast-paced, dynamic environment.
Demonstrated resilience, flexibility, and the capacity to manage and overcome challenges, adapting to changing business needs and priorities.
Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
8+ years of relevant experience within a technology or software company.
3+ years of experience managing P&L of a software company.
Proven experience in a senior leadership role leading teams.

Nice To Haves

Leadership experience in hospitality technology or PMS platforms preferred.

Responsibilities

Develop and execute strategic plans to drive the growth and profitability of the Business Unit.
Establish short-term and long-term goals for the Business Unit in alignment with overall company objectives.
Identify and evaluate new business opportunities, partnerships, and markets.
Oversee day-to-day operations, ensuring efficiency and high performance across all functions.
Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
Implement best practices and process improvements to enhance operational efficiency and effectiveness.
Champion a customer-centric culture within the Business Unit, ensuring that customer needs and expectations are at the forefront of decision-making.
Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded.
Guide the development and enhancement of products, working closely with engineering teams to innovate and improve offerings.
Manage the Business Unit’s financial performance, including budgeting, forecasting, and P&L responsibilities.
Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives.
Develop and implement strategies to achieve revenue and profitability targets.
Build and lead a high-performing team, fostering a culture of excellence and continuous improvement.
Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth.
Set performance goals and regularly evaluate the team’s progress, providing feedback and guidance to ensure high standards are met.
Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.
Represent the Business Unit in executive meetings and contribute to company-wide initiatives and projects.
Ensure compliance with all relevant laws, regulations, and industry standards.
Identify and mitigate risks associated with the Business Unit’s operations, products, and services.
Implement and maintain robust internal controls and governance processes.