Business Unit Manager

NVB PLAYGROUNDS INC•Indianapolis, IN

23h•$80,000 - $85,000•Onsite

About The Position

The Business Unit Manager for Playgrounds.com leads the Playgrounds.com service platform as a standalone business unit, responsible for revenue growth, operational execution, and profitability across inspections, maintenance, and related services. This hands-on operational leader builds structure, drives execution, and creates scalable systems while partnering cross-functionally to deliver consistent, high-quality service and support company growth.

Requirements

3–5 years in operations management, service delivery, or business unit leadership
Experience building and scaling operational processes in growth environments
P&L or budget ownership with financial accountability
Strong systems, structure, and operational discipline
Proven cross-functional leadership and stakeholder management
Data-driven with comfort using reports and operational metrics

Responsibilities

Own full P&L for Playgrounds.com, including revenue, margins, and profitability
Develop and execute the annual operating plan, aligning resources and priorities
Drive financial performance via forecasting, pipeline management, and cost control
Serve as the internal owner and decision-maker for the platform
Design, implement, and continuously improve scalable service operations
Oversee execution of inspection and maintenance programs
Develop workflows supporting growth while maintaining quality and efficiency
Ensure compliance with standards, regulations, and internal requirements
Scale service adoption across sales channels
Develop service offerings, pricing, and packaging aligned with customer needs
Partner with Sales to integrate services into core strategies and proposals
Identify and launch new service-based revenue opportunities
Lead, develop, and manage the Playgrounds.com team
Set clear roles, expectations, and accountability
Build team capability via coaching, documentation, and process standardization
Align staffing with business growth
Own reporting and visibility into performance and operational activity
Ensure accurate data capture and system integration across ERP, CRM, and tools
Identify operational gaps and implement improvements
Use data to inform decisions, prioritize initiatives, and allocate resources
Partner with Operations on scheduling and field execution
Work with Sales on service positioning, quoting, and deal support
Collaborate with Finance on pricing, budgeting, and margin analysis
Support Marketing with messaging, content, and lead generation
Own service quality and customer experience outcomes
Implement feedback loops and quality assurance processes
Drive continuous improvement based on feedback and operational insights
Ensure services consistently meet or exceed industry standards