Business Unit Application Support Analyst III (US)

TD • Orlando, FL

5d • $33 - $50

About The Position

The Business Unit Application Support Analyst III provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.
Depth & Scope: Experienced professional role providing specialized guidance/assistance/suppose Independently perform activities from end to end Require advanced understanding of a range of policies, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas Manage ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues Interpret and administer policies, adopts and implements business process improvements Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus

Requirements

• Undergraduate degree and/or 3+ years relevant experience
• Solid knowledge of multiple business programs disciplines, consulting principles, lines of businesses supported, banking industry, and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Nice To Haves

• Experience in Commercial Banking
• Experience with nCino and ACBS
• Experience with Jira
• Experience with Agile principles - some experience
• Strong analytical skills

Responsibilities

• Conducts regular, ongoing analysis, evaluation / assessment and review of business programs and initiatives
• Maintains up to date awareness of business landscape; assess where gaps exist, support the implementation of programs which meet or exceed employee expectations
• Conducts ongoing industry and competitive analysis to obtain market insights
• Provides input to managers and business leaders through conducting analytics and driving insights to support the planning process
• Develops and maintains program documentation and communication materials in conjunction with key partners
• Supports with analyzing policy and governance impacts on customers, stakeholders and processes to achieve better business results
• Liaises with various partners and stakeholders in the resolution of business program issues
• Supports and monitor the adherence to service level agreements with external vendors
• Works in close partnership with selected vendors to ensure program objectives can be met and solutions can be delivered within set timelines, escalate to Management where appropriate
• Prioritizes and manage own workload to meet SLA requirements for service and productivity
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Conducts internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
• Conducts reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Acquires and apply expertise in the discipline, provide guidance, assistance and direction to others
• Identifies, recommends and effectively executes standard practices applicable to the discipline
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees