Business Travel Sales Manager

Janko Hospitality•Naperville, IL

43d

About The Position

With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

Requirements

Strong and effective sales skills.
Highly developed customer service skills.
Effective business writing and presentation skills.
Reliable transportation and ability to make outside sales calls.
A minimum of 1 years of hotel sales experience with a proven track record of success.
A degree preferably in Sales and/or Hospitality Management is desirable.
Marriott operating system experience preferred but not required, such as PMS, CITY, and OneYield.
Working knowledge of Microsoft Office.

Responsibilities

Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach
Maintain hotel relationships with key accounts (Local and National) to increase customer satisfaction and account revenue.
Provide customer intelligence and evaluation of market & economic trends and adapts sales strategy to exceed customer expectations, generate increased revenue and ensure competitive position in our marketplace.
Capture competitor's accounts through networking, research, and Agency 360 in order to target and solicit those most probable to generate new business.
Acquires referrals from existing accounts
Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation.
Utilizes yield management techniques by profitably negotiating room rates to enhance the hotel's financial performance.
Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel.
Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
Assists in generating quarterly action plans for assigned market segment to drive success for the hotel.
Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
Identify customer business requirements and craft customer offers via proposals and contractual documents.
Travel locally to conduct outside calls, promote the hotel and review competition.
Performs other duties as assigned.