Business Team Specialist I

Eastern Bank•Providence, MA

19h•$26 - $33•Hybrid

About The Position

Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer. Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail. Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests. Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery. Acts as a resource and escalation point to other team members on all product and service-related inquiries. Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue. Assists with training, quality testing new products/services, and documenting procedures.

Requirements

Associate degree or related knowledge/skills base gained through experience preferred
Previous Business/Commercial Banking experience preferred
Customer service experience in a fast-paced environment is preferred
Proven previous job stability a must
Familiarity with cash management products and services is a plus
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with online banking, internet terminologies, and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment