Business Services Specialist I

Georgia State University

20h

About The Position

University Business Services (UBS) is a centralized department within the Division of Finance and Administration dedicated to delivering efficient, customer-focused administrative and financial services to the university community. As part of the Streamlined Personalized Administrative Services Experience (SPASE) initiative, UBS serves as a one-stop service center supporting students, faculty, staff, and campus partners. UBS integrates key front-facing services including cashiering, parking and transportation support, PantherCard and PantherCash services, onboarding assistance, and payroll support. The department is committed to providing accurate, timely, and consistent service delivery while upholding strong financial controls, regulatory compliance, and a high standard of customer experience. Through a collaborative, team-based approach and a structured career ladder, University Business Services promotes operational excellence, cross-functional expertise, and professional growth, ensuring the university community receives streamlined and responsive support across essential administrative services. We are seeking qualified candidates for the position of Business Services Specialist I, an entry-level front-line role responsible for delivering in-person and virtual customer service across multiple campus locations and service channels. WHAT MAKES GSU A GREAT PLACE? Flexible work environment. Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: This position performs administrative, financial, and operational support functions across key service areas including cashiering, PantherCard operations, parking, onboarding support, and payroll-related inquires. In addition to customer service responsibilities, this role supports daily financial operations by processing transactions, preparing deposits, performing basic reconciliations, and assisting with routine financial and operational tasks in accordance with established procedures. The Business Services Specialist I ensures accurate transaction processing, responds to routine and moderately complex service inquiries, and escalates non-routine issues to appropriate staff. This role operates within established guidelines while maintaining a professional, customer-focused environment for students, faculty, staff, and visitors.

Requirements

High school diploma or GED and two (2) years of customer service, administrative, cashiering, or office experience; or a combination of education and related experience.

Nice To Haves

Ability to follow established policies, procedures, and guidelines to complete assigned tasks.
Demonstrated ability to provide customer service in a high-volume environment.
Ability to perform basic financial transactions with accuracy and attention to detail.
Effective oral and written communication skills.
Experience in a higher education, public sector, or shared services environment.
Experience processing financial transactions, cashiering, or accounts receivable activities.
Familiarity with customer service or case management systems (e.g., ServiceNow or similar platforms).
Experience using ID card systems, parking systems, or similar operational platforms.
Ability to manage multiple tasks in a fast-paced, customer-facing environment.
Working knowledge of Microsoft Office applications or similar tools.

Responsibilities

Customer Service Delivery (40%25): Provide in-person and virtual customer service to university community members and visitors regarding Finance and Administration services, including cashiering, parking, campus ID card, onboarding, and payroll. Receive, research, and respond to routine and moderately complex inquiries using established procedures. Document and track service requests using a customer service management system and escalate non-routine issues as appropriate.
Cashiering Operations (15%25): Receive and process payments, departmental deposits, petty cash, and imprest fund transactions, adhering to cash handling and credit card processing procedures. Prepare daily bank deposits, balance and reconcile cash drawers, and secure transfer of deposits via armored transport and bank remote deposit. Daily reconciliations of ERP systems and online student payments. Accurately create basic journal entries. Assist in resolving discrepancies between accounting ledger and bank account.
PantherCard/PantherCash Operations (15%25): Operate ID systems to issue and update faculty, staff, students, and affiliate ID cards via stationery and mobile equipment. Process PantherCash deposits and refunds and maintain and service PantherCash kiosks. Conduct monthly inventory of card stock and other supplies.
Parking Services Operations (10%25): Process parking permit sales and registrations, event parking setups, payroll deductions, citation payments, and transit pass sales. Provide basic information on parking policies and procedures. Process journal entries to book visitor parking charges. Calculate and invoice customers for validated parking garage charges. Complete deposit for parking credit card receipts. Review and reconcile private parking invoices to payroll deduction report.
Payroll Support (10%25): Respond to basic payroll inquiries and general information. Support the Payroll Office by gathering data for issue resolution and facilitating escalations for payroll personnel review.
Onboarding Support (5%25): Accept and review hiring documents and answer basic questions related to the onboarding process. Escalate more complex or policy-related inquiries.
Other Duties (5%25): Perform other related duties as assigned in support of departmental operations.

Benefits

Flexible work environment.
Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with diverse partners.
Professional development opportunity and mentorship.
A rapidly growing center within an academic setting.

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