Technical Specialist (Business) I - Circulation Services

Weber County•Ogden, UT

23h•$19 - $26•Onsite

About The Position

As a member of the Library’s program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation desk, in person, over the telephone, and online. This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees.

Requirements

High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position
At least one year’s customer service/retail experience
Knowledge of standard software used in business applications such as Microsoft products, especially Word and Excel; and the ability to internalize and use specialized library industry standard software.
Knowledge of current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices.
Understanding of the relationships and responsibilities of Library divisions and buildings.
Understanding of Library mission and roles, and the general role of public libraries within a community.
Excellent customer service skills.
Demonstrated experience in accounting for money and inventory control.
Ability to work methodically with strict attention to detail.
Ability to complete assigned tasks within established time frame.
Ability to work as a team member to accomplish results.
Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers.
Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials.
Ability to implement Library Board policies and procedures.
Availability for morning, afternoon, evening, weekend, and some holiday shifts
Pre-employment drug screening and criminal background check required

Nice To Haves

Engage with high-risk populations
Preference given for fluency in more than one language

Responsibilities

Provide front-line customer service at the circulation desk, in person, over the telephone, and online
Instruct the public in use of the Library’s automated book return system and self-checkout units
Follow through on procedures for collection evaluation and maintenance; contribute to processing and maintenance of specialty collections
Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure
Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers
Actively promote Library resources, programs, and services during patron interactions
Preserve safety, appearance, and condition of Library facilities and property
Comply with training and workflow processes to maintain performance results and deliver superior library service