Business Systems Manager I

NASCO•Brookside, DE

18h•Remote

About The Position

The Business Systems Manager I is accountable for the delivery of technical solutions for medium to larger projects, including account and product implementations, system enhancements, and new system functionality. This role involves evaluating impacts to Plan operations and recommending process or system-oriented solutions to mitigate them. The manager identifies, documents, recommends, and implements approaches to optimize system functionality and product usage, quantifying the business value of these recommendations. They are responsible for identifying, capturing, and reporting operational metrics and data to measure the effectiveness of system enhancements or products, as well as tracking and forecasting capacity metrics. The position also supports system and data architecture needs by applying NASCO policies and standards throughout product/project delivery. Additionally, the Business Systems Manager I mentors less experienced team members, develops as a Subject Matter Expert (SME) in multiple system areas, and may approve test deliverables from junior team members.

Requirements

6-10 years experience as Business Systems Manage or related technical position
Previous experience participating in large software development or implementation projects
Previous experience in developing and implementing software testing strategies
Previous experience working with customers and end users
Previous experience in working with software vendors or in implementing vendor custom developed applications
Proficient in Excel, Word, Outlook, PowerPoint software tools
Excellent written and oral communication skills
Ability to develop good, effective working relationships with customers through minimal contact
Exceptional attention to detail
Strong sense of urgency
Bachelor's degree in business or technology or work equivalent
CBAP or CAPM certification required within 18 months from date of hire

Responsibilities

Performs analysis to assess business and user needs
Gathers, defines, and documents high level and detailed business and technical requirements
Researches and develops innovative system solutions that use the system/product the most effectively
Quantifies the business value of proposed system solutions
Recommends and coordinates development/enhancements to meet customers' needs.
Defines the impacts of project objectives to the system and business by using industry knowledge and system specifications
Assesses technical design from vendor for traceability to business requirements
Assesses technical designs from vendor for thoroughness, impacts to system including performance and capacity
Identifies, captures and reports the operational metrics and data to measure the use and effectiveness of the a system enhancement or a product
Supports system and data architecture needs by applying NASCO policies and standards as appropriate throughout product/project delivery.
Develops test strategies and test plans
Performs user acceptance testing and validate results
Identify and document user acceptance test defects
Partner with Plan(s) and vendor to resolve test defects
Create Plan-readiness criteria and assessment
Conduct post-production check out
Facilitate walk through of system changes and test results
Operates within resource (time and money) constraints to achieve results
Obtain customer sign off on project deliverables
Provides training and quality assurance as needed to peers and customers in areas for which you are a SME
Promotes, recommends, and participates in process improvement activities
Mentors less experience team members
Develops skills and gains knowledge to be a SME in multiple system areas.
May provide approval of less experienced team members' test deliverables.
Communicates effectively (verbal and written)

Benefits

Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare – for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost