Annuity Business Systems - Business Analyst I

American National • League City, TX

1d • Onsite

About The Position

Annuity Help Desk Analyst (Business Analyst I) We are seeking an Annuity Help Desk Analyst to support annuity operations and business users by troubleshooting issues, answering questions, and providing ad hoc audits. This role blends customer support, business analysis, and basic system testing to help Annuity Operations to run as efficiently as possible. Knowledge of annuity processing is a plus. This position is available on site in League City, TX.

Requirements

• Bachelor’s degree (or relevant equivalent experience).
• 2–4 years of relevant experience in a help desk, Annuity operations support, business analysis, insurance/financial services, or related environment.
• Ability to communicate clearly with both technical and non-technical users; strong customer service and follow-through.
• Ability to learn and apply knowledge of annuity processes, data structures, and system workflows.
• Comfort working independently with general direction on new assignments; able to manage multiple priorities.

Nice To Haves

• Fundamental knowledge of annuity products, principles, and practices.
• Experience supporting policy administration systems and/or rules-based configuration tables.
• Familiarity with reporting and BI tools (e.g., Power BI) and comfort validating data and report outputs.
• Familiarity with ServiceNow ticketing system.
• Experience writing job aids, FAQs, or knowledge base articles.

Responsibilities

• Serve as the first point of contact for annuity system and process questions; triage, troubleshoot, and resolve help desk tickets within established service levels.
• Partner with annuity operations, Agile Release Trains, and other stakeholders to understand issues, clarify requirements, and drive solutions.
• Document problems clearly (steps to reproduce, expected vs. actual results, impacted users/processes) and communicate status updates to requestors.
• Provide user support including training, job aids, and knowledge base updates; identify recurring issues and recommend process improvements.
• Maintain effective working knowledge of annuity products, administrative processes, and upstream/downstream impacts (e.g., Marketing, Actuarial, Controllers).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees