Business Systems & Integration Analyst

OnBoard

About The Position

The Business Systems & Integration Analyst is responsible for identifying, implementing, and managing AI-powered business systems and designing integrations between applications and data sources to enhance operational efficiency, decision-making, and customer experience in a fast-paced SaaS environment. This role acts as a bridge between business units, IT, and data science, ensuring that technology solutions—including AI and automation—are aligned with strategic goals and deliver measurable business value.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Analytics, or related field.
3+ years of experience in business systems analysis, systems integration, IT project management, or enterprise software implementation.
Familiarity with AI/ML concepts and tools (e.g., NLP, RPA, LLMs, predictive analytics).
Experience with SaaS platforms and cloud environments (e.g., AWS, Azure, Google Cloud).
Proficiency in integration platforms (e.g., MuleSoft, Dell Boomi, Zapier, Workato, Azure Logic Apps).
Experience with APIs (REST, SOAP), web services, and data formats (JSON, XML).
Familiarity with databases (SQL, NoSQL) and ETL tools.
Understanding of enterprise systems (e.g., SAP, Salesforce, NetSuite, Workday).
Accountability
Adaptability
Applied Learning
Business Acumen
Collaboration
Customer Focus
Dealing w/Ambiguity
Decision Making
Driving for Results
Initiating Action
Planning & Organizing
Technical/Professional Knowledge/Skills

Nice To Haves

Knowledge of scripting languages (Python, JavaScript, PowerShell) is a plus.
Certifications in AI, business analysis, integration tools, or project management (e.g., CBAP, PMP, Azure AI Engineer) a plus.

Responsibilities

Collaborate with business units to identify opportunities for AI and automation in workflows and systems.
Evaluate, implement, and maintain AI-driven platforms (e.g., chatbots, predictive analytics, automation tools).
Serve as a liaison between IT, data science, and business teams to ensure alignment of AI initiatives with strategic goals.
Manage vendor relationships and third-party AI tools, ensuring compliance with security and data governance standards.
Develop and maintain documentation for AI systems, including architecture, workflows, and user guides.
Monitor performance and usage of AI tools, providing insights and recommendations for optimization.
Support change management and training efforts related to AI system adoption.
Stay current with emerging AI technologies and trends relevant to SaaS and enterprise IT.
Analyze business requirements and translate them into technical integration solutions.
Design, develop, and implement APIs, middleware, and data pipelines to connect disparate systems (e.g., ERP, CRM, HRIS, cloud platforms).
Collaborate with business stakeholders, developers, and IT teams to ensure seamless integration and data consistency.
Monitor and troubleshoot integration workflows, ensuring high availability and performance.
Maintain documentation for integration processes, data mappings, and system configurations.
Ensure compliance with data governance, security, and privacy standards.
Evaluate and recommend integration tools, platforms, and best practices.
Support change management and training efforts related to new integrations.
Ensure all systems and integrations comply with IT governance, security, and data privacy policies.
Support audits and reviews of internal systems and software usage to ensure compliance.

Benefits

Company provided equipment (laptop, software, etc.)
Employment with a growing, casual, fun, philanthropic minded company
Employer paid extended health benefits, including health spending account (CAN based employees)
Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
Medical Flexible Spending Accounts available.
Dependent Care Flexible Spending Accounts available.
Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
Paid Time Off (PTO)/Holiday