Business Systems Coordinator

Citizens Bank•Waukesha, WI

35d

About The Position

This position is responsible for supporting, maintaining, and improving the bank’s commercial lending software. This role will act as the bank’s main administrator while supporting operational and strategic goals.

Requirements

High School diploma or equivalent required.
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent experience).
2-4 years of experience supporting business systems or applications.
Strong analytical, organizational, communication, and problem-solving skills.
Understanding of business process mapping and documentation preferred.
Must comply with applicable laws and regulations, including but not limited to, Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT Act) and the requirements of the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.

Nice To Haves

Understanding of business process mapping and documentation preferred.

Responsibilities

Act as main commercial lending software administrator and be main contact for case management for future enhancements and process improvement efforts.
Develop and maintain process documentation and training materials
Analyze data to identify trends, inefficiencies, and areas for improvement
Provide support and guidance to stakeholders during process changes
Communicate process changes and results to key stakeholders
Develop and maintain strong relationships with stakeholders to ensure successful adoption of process improvements
Create process improvement documentation, including process maps, user manuals and training materials
Collaborate with IT and other departments to ensure successful implementation of process improvement initiatives
Assist with testing new systems and processes
Monitor and report on process performance
Any other duties as assigned.