Business Systems Analyst

Paula's Choice Skincare • Seattle, WA

13h • $115,000 - $120,000 • Hybrid

About The Position

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact: Build Trust: We set the standard for skincare, transparency, and shared knowledge. Be Bold: We lead through innovation and by challenging the status quo. Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet. Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together. Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage: Generous paid time off, including time off to volunteer Learning and development resources to support personal and professional growth Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District Did we mention we’re a dog-friendly office? Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us. How you’ll have an impact at Paula’s Choice: We are looking for a curious and technically minded Business Systems Analyst to join our IT team. This role is ideal for someone who enjoys understanding how things work, asking “why,” and turning those insights into smarter, more efficient business processes. You will partner with cross-functional teams across regions and business entities to optimize digital systems and ensure our technology supports our global growth. The ideal candidate brings a blend of technical acumen and business process understanding, with hands-on exposure to CPG operations—especially Order-to-Cash (O2C), Supply Chain, and Financial processes supporting ecommerce, wholesale, and marketplace channels.

Requirements

• 4–5 years of experience in business systems analysis, IT consulting, or a related technical-business hybrid role.
• Bachelor’s degree in Information Systems, Business, or a related field preferred.
• Strong understanding of CPG business processes, particularly Order-to-Cash, Supply Chain, and Finance.
• Experience with ERP, CRM, or ecommerce systems (NetSuite, Shopify, Salesforce, or similar).
• Demonstrated ability to translate business needs into clear, actionable technical requirements.
• Excellent analytical, problem-solving, and communication skills.
• Comfortable managing multiple priorities and working across global teams.

Nice To Haves

• A curious thinker who loves digging into processes and finding better ways to get work done.
• A collaborative communicator who can translate between technical and non-technical audiences.
• A self-starter who thrives in a fast-paced, cross-functional environment.
• A generalist with a holistic understanding of business systems, open to later specialization.

Responsibilities

• Document business requirements, process flows, and system specifications for new initiatives or enhancements.
• Support implementation, testing, and rollout of business system solutions across multiple regions and business entities.
• Partner with stakeholders in O2C, Supply Chain, Finance, and Sales to ensure systems align with business goals.
• Collaborate with vendors and internal developers to troubleshoot issues and enhance system functionality.
• Conduct data analysis and develop reports to inform decision-making.
• Continuously identify opportunities for automation, simplification, and process improvement.

Benefits

• Generous paid time off, including time off to volunteer
• Learning and development resources to support personal and professional growth
• Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees