Business Systems Analyst

Travis Credit Union•Vacaville, CA

2h•$40 - $49•Remote

About The Position

Travis Credit Union’s (TCU) Business Systems Analyst provides primary operational support for the organization’s core financial systems deployed on a variety of operating systems, database systems, and transaction processing systems. This includes providing support for the core systems and associated subsystems, including applications, operating systems, hardware, software, back-office functions, and production schedules. Additionally, this position performs structured analysis with an emphasis on evaluating, trending, and improving workflow, processing efficiency, availability, integrity, and maintenance in a 24x7 processing environment.

Requirements

Skilled in identifying key or important elements of the assignment, anticipating potential problems and taking steps to avoid them.
Ability to effectively prioritize and execute tasks in high-pressure situations.
Ability to learn vendor supplied tools for application configuration and support.
Ability to create and deploy internal tools and solutions to aid in operational support, including incident and change management, monitoring, and reporting.
Ability to understand and employ application data models, and utilize appropriate environments (e.g. Test, Production) in support of applications.
Ability to utilize application and desktop reporting tools at an increasing level of expertise.
Ability to design processes for the efficient use of applications and data.
Ability to assume responsibility and to work flexible hours as needed to accommodate the mission of TCU.
Ability to initiate, plan, execute and close project tasks, phases or projects, or entire projects.
Ability to function without close supervision, and demonstrates good judgment and self-confidence.
Committed to quality and integrity, in both outcomes and process adherence.
Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
Ability to resolve technical problems and innovate more efficient use of technology resources.
Ability to interpret and follow written and oral instructions.
Ability to prepare concise reports and documentation, including process and flow diagrams.
Ability to evaluate, document, and improve environment and process diagrams.
Ability to effectively prepare and deliver analytical, technical, or general presentations to audiences at all levels of the organization.
Ability to work independently, and motivated to achieve goals with minimal supervision.
Ability to lead a team of technical and business staff to complete project objectives or other initiatives.
Ability to establish and maintain effective working relationships with staff, management, and vendors.
Reports directly to the Line of Business Leadership or IT Leadership.
Normally receives general instructions on routine work, and detailed instructions on new assignments.
Associate’s degree in a related field and a minimum of 3 years of related experience; or an advanced degree with 2 or more years of related experience; or equivalent related work experience.

Nice To Haves

Financial system experience preferred.
Business knowledge and/or experience in a financial institution preferred.

Responsibilities

Ensures new technical and business requirements are properly integrated with existing processes and skill sets by defining and analyzing systems, developing testing standards, evaluating problems, and implementing solutions.
Administers and supports in-house developed and 3 rd party applications, including SaaS and on-premises solutions.
Identifies, understands, and plans for organizational and human impacts of planned system changes.
Coordinates the deployment/installation of computer software and systems, including new builds, hotfixes, patches, releases, updates, enhancements, and bug fixes.
Develops, documents, and revises system design procedures, test procedures, operations manual, FAQ’s, runbooks, and quality management processes.
Collects, analyzes and develops reports for historical performance and outage issues experienced in the environment, including conducting root cause analysis and problem management.
Creates and updates incident and problem management plans, policies, and procedures to streamline the coordination of incident and problem resolution.
Assists in troubleshooting system, application, program, data synchronization, and data transformation issues.
Reviews and/or leads change requests to ensure facilitation and proper delivery of the Change Management process.
Assesses the usefulness, quality, and risk of pre-developed or custom developed software solutions and adapts them to the environment to effectively manage risk and stakeholder requirements.
Engages in or assists with the development of reports, extracts, automation solutions, integration interfaces, file transfer solutions, and other related items using a variety of tools and languages (e.g. SQL, Powershell, SSRS, Tableau, etc.).
Develops custom reports, forms and letters integrated with the transaction processing system or other systems and solutions assigned to the Infrastructure & Operations team.
Assists in the maintenance of application environments including, but not limited to, database refreshes, database maintenance, roll of business date, report generations, extracts, file transfers, security, performance, and related tasks.
Participates in or leads the training of new team members.