Business Systems Analyst (On-Site)

FFCFC•Tallahassee, FL

13d•Onsite

About The Position

We are seeking a motivated and technically-skilled Business Systems Analyst (BSA) to join our IT team in Tallahassee, FL. The BSA plays a key role in developing and improving the systems that support our operations — including CRM enhancements, lending platforms, internal wikis, analytics dashboards, process automation, and AI-assisted workflows. The position combines technical understanding with business insight. The BSA works closely with departments across the company to understand their needs, design solutions, and help deliver systems that improve efficiency, data quality, and collaboration. The role also provides overlap and support for the IT team to ensure continuity and knowledge sharing across systems and infrastructure. We are specifically looking for someone who: Is passionate about improving how technology supports business operations Can understand both technical systems and business processes Is a "doer"... that is, someone who has the technical ability to actually build, configure, iterate, and implement system changes Is proactive, organized, and detail-oriented Communicates clearly with both technical and non-technical teams Enjoys solving problems creatively and practically Can manage multiple projects, priorities, and deadlines Thrives in a collaborative, team-focused environment Has a strong work ethic, sense of ownership, and eagerness to learn Lives in Tallahassee, FL (or is willing to relocate) and is available full-time, Monday – Friday, 8am – 5pm If these qualities describe you, please read on!

Requirements

Must be a U.S. citizen or permanent resident (this is a requirement by the government agencies we work with)
3–5 years of relevant experience in IT, business systems, or software-related roles
Administration and enhancement of a CRM or similar enterprise applications
Strong Microsoft 365 skills, including data handling in Excel / BI Applications
Professional experience supporting or improving business systems
Understanding of data integrity, change control, and documentation practices
Basic knowledge workflow automations and generative/agentive AI
Availability to work full-time Monday - Friday, 8am - 5pm, in our Tallahassee, FL office
Already live in the Tallahassee, FL area or are willing to relocate (especially if you have ties to the area)
Can pass a rigorous criminal background check

Nice To Haves

Associate or Bachelor’s degree in Information Technology (IT), Management Information Systems (MIS), Business, or related field
Microsoft 365 system administration
Direct experience with the Zoho ecosystem (CRM, Analytics, Flow, Creator)
Familiarity with analytics and dashboarding tools (Zoho Analytics, Power BI, Tableau)
Exposure to RPA platforms (UiPath, Power Automate RPA, Automation Anywhere)
Experience with AI-assisted workflows or integrations
Hands-on participation in system migrations (data mapping, testing, validation)
Experience with APIs, REST integrations, or webhooks
Experience with documentation systems (Wiki.js, Confluence, Notion)

Responsibilities

Collaborates with key stakeholders to analyze workflows and design technology-driven solutions
Designs, configures, and enhances internal business systems (such as Zoho CRM), analytics dashboards, and knowledge bases
Supports and leads system migration projects, including data mapping, testing, validation, and ensuring successful transition to new platforms
Builds automations and integrations between applications using APIs or low-code tools
Leads system enhancement projects through their full lifecycle — from requirements gathering and design to testing, deployment, and documentation
Develops and executes test plans; coordinates User Acceptance Testing (UAT) to ensure system changes meet requirements
Works with data owners and IT to ensure data integrity, accuracy, and compliance with company and industry standards
Supports data reporting and analytics, creating dashboards and visualizations to aid decision-making
Supports company security and compliance efforts for business systems and data management
Coordinates with external vendors and developers for system enhancements, migrations, or integrations
Develops and delivers training materials, documentation, and support resources for system users
Helps lead company initiatives for automation (RPA), AI integration, and business intelligence
Provides added support to the IT team, contributing to infrastructure projects and general technology operations

Benefits

Annual salary commensurate with experience (note that we will discuss your salary expectations very early in the application process)
A workplace culture that supports collaboration, teamwork, training, and professional growth
A tight team environment where you get to know all of your colleagues
Health insurance through Capital Health Plan (100% employer paid for the employee, partial coverage for family)
Dental insurance that is 100% employer-paid
Optional vision insurance
Life and long-term disability insurance (100% employer paid)
Voluntary flexible spending account (FSA)
Simple IRA contributions by employer based on the organization's performance
12 vacation days and 10 sick days accrued each year
Seven (7) paid holidays each year