Business Analyst - Default Systems and Support (On-site)

Servicing•Tempe, AZ

4d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Business Analyst - Default Systems & Support will play a key role in the support of various department in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The Business Analyst- Default Systems & Support’s primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other various workflow systems. The Business Analyst- Default Systems & Support will analyze system configuration and existing business rules, gather requirements from the business unit, and design and help implement solutions including workflow changes and automation. They will have strong organizational and problem-solving skills as well as the ability to clearly communicate technical items with both technical and non-technical team members.

Requirements

Bachelor’s Degree in technical, quantitative, or analytical discipline preferred.
1+ years’ experience in mortgage or default servicing preferred.
Demonstrated analytical and business communication skills.
Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
Strong skills in Excel (charts, formulas, pivots) or other data manipulation software
1+ years of experience with Microsoft SQL
Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Experience with Tableau is a plus.
Prior work experience with BlackKnight LoanSphere is a plus.
Python programming experience preferred.
Visio and process documentation experience preferred.

Responsibilities

Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
Create reports and assist the business units with ad hoc data.
Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team.
Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.
Development of process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as implementing system enhancements
Performs additional projects and duties as assigned by supervisor.
Create, manage, and oversee ongoing enhancements of automation relative to default workflows systems.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions