Default Vendor Analyst

Truist • Richmond, VA

2d

About The Position

JOB SUMMARY Responsible for supporting the activities of third party default suppliers. Use established guidelines and strategies to make operational decisions. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Responsible for documenting all collection efforts for each assigned account in the various collection system using appropriate codes and notes in accordance with established procedures. 2. Offer/execute payment assistance and settlement programs for third party vendors based upon written policy guidelines. 3. Communicate regularly with leadership on status of problem accounts in accordance with established procedures. 4. Mitigate vendor risk by ensuring compliance with procedures, regulations and state laws. Prepare documents needed to pursue recovery actions and assign to third party vendors and support third party vendors by researching and gathering essential documents and information critical to the Default process. 5. Process collateral releases and judgment satisfaction requests

Requirements

• High school diploma or equivalent
• Basic computer skills
• Strong verbal and written communication skills
• Ability to perform in a fast paced, highly dynamic environment

Nice To Haves

• Bachelor's Degree in a business-related field
• Previous customer service, collection/recovery or lending experience

Responsibilities

• Responsible for documenting all collection efforts for each assigned account in the various collection system using appropriate codes and notes in accordance with established procedures.
• Offer/execute payment assistance and settlement programs for third party vendors based upon written policy guidelines.
• Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
• Mitigate vendor risk by ensuring compliance with procedures, regulations and state laws.
• Prepare documents needed to pursue recovery actions and assign to third party vendors and support third party vendors by researching and gathering essential documents and information critical to the Default process.
• Process collateral releases and judgment satisfaction requests

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED