Business Systems Analyst

Rapid7 • Boston, MA

36d

About The Position

We're looking for a Business Systems Analyst (BSA) to play a critical role in enabling predictable growth and operational excellence across Rapid7's Sales, Revenue Operations, and Channel Operations organizations. You'll partner closely with GTM stakeholders to drive improvements across the lead-to-cash lifecycle-covering opportunity management, quoting, order management, commissions, forecasting, and revenue processes. In this role, you'll lead requirements gathering, map and optimize end-to-end workflows, and deliver enhancements across systems including Salesforce Revenue Cloud Advanced (RCA), CPQ, NetSuite, Clari, Gong, and related revenue applications. The Business Systems and Strategy team drives alignment and execution across Rapid7's systems landscape. We operate at the intersection of business operations, data strategy, and enterprise tools, ensuring teams are equipped with reliable workflows, trusted insights, and scalable processes. Our team collaborates closely with stakeholders across the business to deliver aligned solutions that support predictable growth. As a Business Systems Analyst, your primary responsibility will be to serve as a key partner to Sales, Revenue Operations, and Channel Ops, owning initiatives that enhance our GTM technology stack and improve processes from opportunity creation to revenue recognition. Specifically, your focus will be to:

Requirements

• 2-5 years of experience as a Business Systems Analyst, Revenue Systems Analyst, or similar role supporting Sales, RevOps, or Channel organizations
• Strong knowledge of the lead-to-cash lifecycle, including opportunity management, CPQ, order management, billing, commissions, and revenue recognition
• Hands-on experience with Salesforce Revenue Cloud (CPQ, Billing, RCA), NetSuite, and related revenue applications
• Familiarity with Clari Forecasting, Gong, and Enterprise Territory Management (ETM) as part of a modern revenue tech stack
• Experience with enterprise-scale system implementations, particularly Salesforce CPQ or Revenue Cloud Advanced
• Strong analytical and problem-solving skills with the ability to interpret complex sales and operational processes and translate them into scalable system solutions
• Demonstrated ability to lead cross-functional initiatives and influence stakeholders at all levels
• Familiarity with reporting and analytics tools such as Salesforce dashboards or Tableau
• Excellent communication and documentation skills, bridging technical and business audiences effectively

Responsibilities

• Lead requirements and solution design by engaging stakeholders to uncover business needs, pain points, and translate them into structured requirements and user stories
• Play a key role in Rapid7's roll out of Revenue Cloud Advanced by helping design, implement, and optimize our transition from CPQ to RCA while simplifying legacy quoting, discounting, and multi-year deal structures
• Optimize opportunity and quoting processes by aligning Salesforce opportunity management, RCA workflows, and team assignment processes with business policies to support forecasting and deal execution
• Support revenue intelligence and seller productivity by integrating and improving workflows in Clari Forecasting and Gong, ensuring insights are actionable across the sales cycle
• Partner with operational teams (Sales, Channel, Deal Desk, Commissions) to bring automation and scalability to workflows such as commissions redesign, ETM optimization, and root cause analysis of enhancement requests
• Work closely with technical teams to scope, test, and deploy enhancements while ensuring smooth change management and adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees