Business Systems Analyst

Lithia & Driveway•Tigard, OR

18h•$60,000 - $85,000•Hybrid

About The Position

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users. In this role, Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers. Location: Tigard, OR (Hybrid) Compensation: The full salary range for this position is $60,000-$85,000 annually. The anticipated starting pay for this role is $60,000-$70,000, based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.

Requirements

Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
Strong customer service and communication skills.
Ability to learn new tools and processes quickly.
Attention to detail and effective troubleshooting skills.
Bachelor’s degree or equivalent experience in analytics, data, or IT support preferred.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Monitor, triage, resolve, and reassign support tickets in the ticketing system.
Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
Alert team members and stakeholders of new issues and potential system outages.
Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
Assist with onboarding, training, and access setup for new users.
Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI).
Provide Tier 1 support for DFC, ensuring high-quality customer service.
Document processes, create user guides, flowcharts, and maintain clear records.
Perform additional duties as assigned.