Business Systems Analyst

WEX • Portland, ME

3d • $68,000 - $84,700

About The Position

We are a leading financial technology company dedicated to simplifying and modernizing consumer payments. Our innovative Bill Pay solutions empower individuals to effortlessly manage and deliver payments to a wide range of suppliers and billers, leveraging cutting-edge automation and agent-assisted platforms. Join our dynamic team and be part of transforming the future of payments. As a Business Systems Analyst for our Bill Pay business, you will play a crucial role in analyzing biller lists for potential processing opportunities, and implementing those opportunities in our bill pay system; ensuring seamless delivery of payments to suppliers and billers via our automation and agent pay. This role requires a strong understanding of payment processes, data analysis, and the ability to translate complex business requirements into clear, actionable specifications for stakeholders.

Requirements

• High School Diploma or GED
• 3-5 years of experience as a Business Systems Analyst, with a strong focus on financial services, payments, or similar transactional systems.
• Proven experience in gathering, analyzing, and documenting business requirements for complex software applications.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication (written and verbal), interpersonal, and presentation skills.
• Proficiency in creating process flows, use cases, and other analytical models.
• Experience with project management tools (e.g., Jira, Confluence, Azure DevOps).
• Ability to work independently and collaboratively in a fast-paced environment.
• Technical Proficiency: Excel: Moderate skills are required (VLOOKUP, Pivot Tables, filtering, sorting, and charting).
• Research: Ability to use web tools/Google to conduct research and summarize findings for stakeholders.
• Tools: Proficient in Gmail/G-Suite, Salesforce, and text editors like Notepad++.
• Organization: Mastery of spreadsheet organization and data hygiene.
• Soft Skills: Critical Thinking: A sharp eye for detail and the ability to solve problems independently.
• Communication: Strong verbal and written skills for professional interaction with partners.
• Agility: Ability to learn large volumes of information quickly and adapt to a fast-paced environment.
• Collaboration: A team-first mindset with a professional and courteous demeanor.

Responsibilities

• Data Gathering & Documentation: Perform biller research including accepted delivery method(s) and customer data required for successful posting on WEB/IVR systems.
• Assess biller research findings for implementation viability within Bill Pay’s existing payment platform capabilities.
• Document biller research findings including payment process flows, use cases, and detailed payment requirements specific to each researched biller.
• Ecosystem Maintenance: Manage and update critical biller data within Salesforce.com.
• Create and maintain various documentation, including, process diagrams (e.g., swimlane, activity diagrams), data flow diagrams, and user manuals.
• System Analysis & Design: Analyze existing Bill Pay systems and processes to identify inefficiencies, pain points, and opportunities for improvement.
• Propose innovative and practical solutions that align with business objectives and technical capabilities.
• Participate in the design of new system functionalities and enhancements, ensuring scalability, reliability, and security.
• Collaboration & Communication: Communicate technical concepts to non-technical stakeholders and business concepts to technical teams effectively.
• Facilitate productive discussions and drive consensus among diverse teams.
• Testing Support: Monitor and test "prospective billers" to ensure steady system flow and system integrity.
• Issue Resolution & Support: Assist in troubleshooting and resolving production issues related to the Bill Pay platform, acting as a bridge between business users and technical support.
• Analyze root causes of issues and propose preventative measures.
• Advanced Job Duties & Responsibilities: Lead the analysis and design of complex, cross-functional Bill Pay initiatives that involve multiple systems, integrations, and stakeholders.
• Identify and mitigate potential risks and challenges in complex project implementations.
• Process Optimization & Innovation: Proactively identify opportunities for process optimization and automation within the Bill Pay ecosystem, leveraging expertise in payment workflows and emerging technologies.
• Contribute to the strategic roadmap of the Bill Pay platform, advocating for innovative solutions that drive business value.
• Data Analysis & Reporting: Conduct in-depth data analysis to identify trends, derive insights, and support data-driven decision-making for Bill Pay initiatives.
• Create detailed reports to regularly communicate findings to stakeholders.
• Vendor & Third-Party Management (as applicable): Work with external vendors and third-party partners involved in Bill Pay integrations, ensuring their solutions align with business requirements and technical standards.
• Evaluate new technologies and vendor offerings to enhance the Bill Pay platform.

Benefits

• Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees