Business Systems Analyst

Fidelity National Financial

7h•$110,000 - $120,000•Remote

About The Position

Fidelity National Financial (FNF) is seeking a Business Systems Analyst for our Agency Solutions Team supporting our Claims Management System (CMS) application. The Business Systems Analyst will support the development and enhancement of user-facing software applications. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring that our applications deliver exceptional user experience and meet strategic goals. LOCATION This role can sit 100% remote.

Requirements

Bachelor’s degree or the equivalent combination of education, training, and work experience.
Requires a minimum of 3+ years of experience as a Business Systems Analyst, Technical Analyst, or related field.
Expertise in documenting technical and functional user requirements.
Proficiency in tools such as JIRA, Confluence, Figma, Balsamiq, or similar.
Excellent verbal and written communication with customers, dev teams, and executive management.
Ability to multi-task, meet deadlines, and work in a fast-paced environment.
Exceptionally detail-oriented, highly organized, and consistently driven to achieve results.

Nice To Haves

Title or escrow experience within large organizations.
Strong understanding of user-centered design principles and Agile methodologies.

Responsibilities

Collaborate with stakeholders, product managers, and UI/UX designers to gather, analyze, and document detailed business requirements, with a strong focus on API-related projects.
Analyze and translate business objectives into detailed functional specifications, user stories, and acceptance criteria to guide development teams.
Conduct user research, usability testing, and data analysis to inform product enhancements and feature prioritization.
Create process flows, wireframes, and mockups to clearly communicate system behavior and support requirement clarity across teams.
Facilitate workshops, interviews, and collaborative sessions to gather, refine, and validate business and technical requirements.
Collaborate with QA teams to define test cases and ensure solutions meet functional and user expectations.
Monitor application performance and gather user feedback to identify opportunities for iterative improvement.
Support change management and training initiatives to ensure smooth adoption of new features and system updates.