Business Analyst - Systems
About The Position
Join as a full-time Business Analyst on a maximum-term contract of 6 months at our Newstead location, supporting a Service Management (ITSM) tool replacement initiative. In this role, you will be a key contributor to the review, redesign, and implementation of Mater Group’s service management processes and enabling technology. You will work closely with ICT teams, clinical and corporate stakeholders, vendors, and governance bodies to ensure the new platform aligns with organisational standards, service management best practice, and Mater’s strategic objectives. Cultivating relationships, facilitating workshops, and aligning with Mater's standards and objectives are key aspects of the role. If you have IT, Health, or Business background with relevant certifications, we encourage you to apply and join our dynamic team at Mater! Salary range: $62.74 - $67.20 per hour plus superannuation [https://www.ato.gov.au/tax-rates-and-codes/key-superannuation-rates-and-thresholds/super-guarantee] and access to not-for-profit salary packaging up to $15,900 [https://account.smartsalary.com.au/benefits-available?ercode=MML] + access to many staff benefits! [https://www.mater.org.au/group/careers/working-with-mater]
Requirements
- Strong experience as a Business Analyst, particularly in process improvement, system replacement, or large-scale ICT initiatives.
- Tertiary courses in information technology, information systems, business management, commerce or corporate systems support (desirable).
- Diploma in IT or a Diploma of Business Studies or equivalent (desirable).
- Healthcare business process improvement experience is desirable.
- Demonstrated experience working on or supporting ITSM / service management platforms (e.g. ServiceNow, BMC, Ivanti, Cherwell or similar).
- Solid understanding of service management concepts (Incident, Request, Change, Problem, Asset, Knowledge); ITIL knowledge or certification is desirable.
- Strong analytical, problem‑solving, and documentation skills, with high attention to detail.
- An intermediate to advanced level of skill with appropriate computer-based tools
Responsibilities
- Lead analysis activities to support the replacement and optimisation of Mater’s service management platform, including Incident, Request, Problem, Change, Asset, and Knowledge processes.
- Elicit, document, and manage business and functional requirements across ICT and business stakeholders.
- Analyse current-state (“as-is”) service management processes and design future-state (“to-be”) processes aligned to ITIL / service management best practice.
- Facilitate workshops, interviews, and walkthroughs to validate requirements, process designs, and solution options.
- Support vendor evaluation, solution design, and configuration decisions, ensuring alignment with Mater standards and governance requirements.
- Contribute to change impact assessments, transition planning, and implementation activities.
- Assist with the assessment and implementation of new ICT requests as directed by the ICT Governance Committee.
- Investigate operational issues and improvement opportunities, recommending effective solutions across people, process, and technology.
- Support data-related activities including data migration, data quality, and structure definition (e.g. service catalogues, CMDB, asset data).
- Provide clear documentation and guidance to technical teams, vendors, and stakeholders throughout the delivery lifecycle.
Benefits
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
