Business Systems Analyst, Sales & Marketing

Amy's Kitchen • Petaluma, CA

22d • $97,600 - $146,400

About The Position

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well. We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy’s, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time. Perks are as delicious as our meals! Comprehensive health plans with Medical, Eye & Dental coverage, including virtual physical therapy options. Lyra mental health support to nourish your well-being. 401(k) Retirement Plan with employer match, plus Health Savings and Flexible Spending Accounts to plan for the future. Referral Rewards and Scholarship Program to celebrate and invest in our teams. Tuition Reimbursement Program to fuel your educational pursuits. Family-forming benefits because we support every stage of life's journey. Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments. Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving! Join us and indulge in a career where the benefits are as fulfilling as our food! Bay Area California compensation range: $97,600 - $146,400 Other locations will be subject to a lower range. Essential Duties and Responsibilities The Business Systems Analyst implements and supports enterprise software applications and related systems in the Sales and Marketing area. Working closely with the business and technical partners, this position performs business process analysis, functional requirements development, system setups, data analysis, integration mapping, and extensive testing to deliver high-quality solutions . This position also provides ongoing support to our business partners . General Manages requirements for projects with moderate complexity, or multiple components of a larger program. Owns and leads projects of limited complexity. Requirement scope managed at this level would cover entire processes with several stakeholders, multiple systems, or cover multiple processes. Dependent upon other cross-functional organizations for support to complete projects and manage system integration points. Possesses well-rounded functional and/or technical knowledge of a point-solution system or multiple components of larger multi-module systems and can assess multiple options for solution design. Receives guidance and support from senior team members, including planning, coordination, communication, delivery, and measurement. System Analysis and Management Evaluates, configures, develops, and maintains software systems in their areas of responsibility, including functionality, data, reporting, and integrations, to meet business needs. Monitors, supports, and troubleshoots ongoing processes, exceptions, and issues. Partners with internal and external resources to resolve issues. Business Requirements Solicits business requirements through interviews and workshops with cross-functional users and uses the discovery process to understand current business practices and alternatives. Creates documents with testable functional requirements, use cases, process maps, business rules, security roles, and hardware/software/human resource requirements. Produces solution designs (e.g. screens, reports, functionality) and design documentation, and gains customer approval for them. Able to consider and document multiple solution options and elicit the best approach with the stakeholders. Testing Develops test scripts and supports test script development with stakeholders, testing plans, and schedules. Tracks and documents test results. Resolves issues for owned functionality. Plans, coordinates, and monitors test schedules to ensure timely execution. Changes Tracks and documents changes to assigned requirements. Ensures that changes are clarified and communicated to project leadership. Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives. Develops stories and estimates effort. Training and User Documentation Creates training materials and teaches admins and end users how to use the software. Project Management Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives. Develops stories and estimates effort. May lead assigned phases or tracks of one or more significant projects or initiatives with minimal managerial assistance. Manages essential PM artifacts as they apply to assigned projects. It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training.

Requirements

• Two or Four-year degree in related field plus 2-5 years relevant experience, or an equivalent combination of education and/or experience that demonstrates the required qualifications and skills.
• Working knowledge of typical systems, platforms, models, and interfaces used in assigned areas.
• Experience with Trade Promotion Management systems is a requirement and familiarity with Trade Promotion Optimization systems is a plus.
• Can explain in detail the key business processes for assigned areas, and the IT systems that support them.
• Can create detailed process maps and swim-lane diagrams.
• Knowledge of trade promotion management processes – promotion planning, trade accruals, and post-event ROI analysis.
• Knowledge of basic SDLC tools and techniques used to convert business requirements into functional specifications.
• Understands the phases of SDLC as requirements evolve through development, testing, and deployment.
• Experience in creating and following detailed test scenarios and test scripts.
• Intermediate knowledge of tabular data models and relational databases of supported systems, and language knowledge which may include SQL, for example: Able to analyze and filter data in Excel, including pivot tables. Able to develop & troubleshoot reports in supported systems. Able to write conditional queries in SQL against a relational database.
• Strong knowledge of configurations, scripting or programming languages relevant to the systems supported.
• Able to analyze and troubleshoot configuration general functional issues.
• Able to configure most areas of an assigned system, including workflows, scripts or custom programs.
• Able to manage all phases of a significant project or initiative with some managerial assistance and involving a small variety of stakeholders.
• Familiar with essential PM tools, artifacts, and methodologies as they apply to assigned projects.
• Can explain and is able to facilitate fundamental scrum activities.
• Able to develop and break down stories into work items and drive estimation.
• Problem solving and decision making.
• Business thinking.
• Communicativeness.
• Active listening.
• Organization & planning.
• Reasoning Ability
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

• Experience with corporate websites and marketing delivery vehicles along with Product Lifecycle Management and Product Information Management systems is preferred.
• Familiarity with product ideation and lifecycle management is a plus.

Responsibilities

• Manages requirements for projects with moderate complexity, or multiple components of a larger program.
• Owns and leads projects of limited complexity.
• Evaluates, configures, develops, and maintains software systems in their areas of responsibility, including functionality, data, reporting, and integrations, to meet business needs.
• Monitors, supports, and troubleshoots ongoing processes, exceptions, and issues.
• Solicits business requirements through interviews and workshops with cross-functional users and uses the discovery process to understand current business practices and alternatives.
• Creates documents with testable functional requirements, use cases, process maps, business rules, security roles, and hardware/software/human resource requirements.
• Produces solution designs (e.g. screens, reports, functionality) and design documentation, and gains customer approval for them.
• Develops test scripts and supports test script development with stakeholders, testing plans, and schedules.
• Tracks and documents test results.
• Resolves issues for owned functionality.
• Plans, coordinates, and monitors test schedules to ensure timely execution.
• Tracks and documents changes to assigned requirements.
• Ensures that changes are clarified and communicated to project leadership.
• Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives.
• Develops stories and estimates effort.
• Creates training materials and teaches admins and end users how to use the software.
• Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives.
• Develops stories and estimates effort.
• May lead assigned phases or tracks of one or more significant projects or initiatives with minimal managerial assistance.
• Manages essential PM artifacts as they apply to assigned projects.

Benefits

• Comprehensive health plans with Medical, Eye & Dental coverage, including virtual physical therapy options.
• Lyra mental health support to nourish your well-being.
• 401(k) Retirement Plan with employer match, plus Health Savings and Flexible Spending Accounts to plan for the future.
• Referral Rewards and Scholarship Program to celebrate and invest in our teams.
• Tuition Reimbursement Program to fuel your educational pursuits.
• Family-forming benefits because we support every stage of life's journey.
• Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments.
• Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees