Business Systems Analyst

RaceTrac•Atlanta, GA

About The Position

We are seeking a skilled and detail-oriented IT Technical Business Analyst to join our team. The successful candidate will be responsible for designing, configuring, and improving software that provides business, platform, and technology capabilities for our customers and colleagues. This role involves working closely with various departments, including legal, tax, real estate, construction, and IT to assess solutions fit, implement solutions, and improve processes.

Requirements

Bachelor’s degree from an accredited college or university in Computer Science, Engineering or Information Technology preferred
2-5 years of experience as a business analyst or experience of SDLC management (Agile, DevOps, Lean, etc.)
Strong analytical and problem-solving skills
Proficiency in Enterprise Risk Management frameworks and systems
Proficiency in Compliance frameworks and systems
Excellent communication and collaboration skills
Attention to detail and accuracy
Ability to work independently and as part of a team
Experience with data analysis and reporting tools
Knowledge of compliance requirements
Experience with Agile practices and methodology
Experience with ServiceNow IRM (or other ERM, BCM, and compliance tool)
Previous knowledge of contract management needs
Knowledge of lease management processes
Understanding of Dev Ops
Demonstrable experience of working to fixed business deadlines/constraints
Organizational skills around departmental processes, communications, and action item follow-ups

Responsibilities

Creates and maintains partnerships across applicable areas of the business, including but not limited to Legal, Real Estate, Construction, Tax , and IT across all levels to proactively identify areas where technology can drive efficiency or revenue generation while delivering a high quality product.
Develops and documents requirements for technology solutions that better enable store teams to serve and delight our guest while improving efficiency, reducing cost, and driving revenue.
Develops user acceptance test plans, test scenarios and manages execution of UAT while documenting results and communicating to senior leadership outcomes and timelines.
Owns communication and documentation of new feature enhancements and versions to business and IT stakeholders from 3rd parties as well as internally built applications that includes developing roadmap for testing, communication and deployment.
Collaborates with business owners on needs related to appropriate technologies and translates them into actionable requirements; tracks budgets and timelines throughout process.
Establishes and manages relationships with internal stakeholders and senior leadership throughout the company to communicate and guarantees the delivery of a high quality product.
Discovers new opportunities to optimize the business through improved processes and functional enhancements.
Works with the teams of engineers to plan and execute projects in a timely manner while delivering upon the customer’s expectations.
Develops and refines metrics for project and individual performance; communicates metrics to developers and motivates all team members towards buy-in, personal and group accountability of these goals.
Works with leadership to assess current processes, systems, and tools to update and ensure the most efficient project or delivery lifecycle.