Business Systems Analyst- Operations and Student Services

Phillips Exeter Academy•Exeter, NH

14h•$96,410 - $103,442•Hybrid

About The Position

Under limited direction, the Business Systems Analyst works with partner departments to support system implementations, enhance workflows, and advance digital transformation across the Academy. This role contributes to reporting and data initiatives, explores opportunities to apply emerging and AI-enabled technologies, and helps improve the user experience through technology-driven solutions. The Analyst also provides functional, technical, and analytical support for student-related applications, ensuring data accuracy, effective issue resolution, and alignment with Academy policies, data governance standards, and strategic priorities.

Requirements

Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
Ability to work independently and handle multiple priorities and deadlines simultaneously.
Strong understanding of system technologies and ability to recommend changes or improvements to existing processes or systems.
Proven analytical and problem-solving skills, including the ability to map and improve business processes.
Ability to reduce complex technical or business requirements into simple terms to better explain them to IT and business partners.
High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
Ability to build and leverage effective relationships and influence decisions and behaviors through partnering.
Bachelor’s degree in Business or Public Administration, Management Information Systems, Computer Science, Communications, or a related field, or equivalent combination of education and experience as a Business Systems Analyst.
3+ years of experience with various systems and reporting platforms (Slate, Blackbaud applications, Informer, Tableau, or other) strongly preferred.
Demonstrated ability to collaborate with teammates and clients by building trust and credibility.
Successfully complete a criminal background check (reviewed every 5 years).
Clean Driving record (reviewed annually)

Nice To Haves

Experience in an institutional or campus setting
Experience working with adolescents in an educational setting is preferred.

Responsibilities

Collaborate with partner departments on system implementation and enhancement projects, reviewing workflows and recommending technology-driven solutions.
Support application updates, testing, release reviews, and communication of system changes to partner departments.
Deliver reporting and data support, including exploring innovative ways to leverage Artificial Intelligence (AI) to enhance reporting, analysis, and data-driven decision-making using various reporting tools.
Research emerging trends and transformative technologies, including AI, and assess their potential to improve systems, streamline business processes, and enhance the user experience.
Participate in pilot efforts involving transformative or AI-enabled technologies to identify practical applications for campus use and help promote adoption strategies across campus.
Gather, document, and maintain business requirements, test plans, support plans, SOPs, and other technical documentation.
Provide functional and technical support for student systems and partner with the Student Systems Analysts to ensure continuity across all student-facing systems.
Troubleshoot and coordinate support for application issues within student systems, supervising SaaS provider support efforts as needed.
Maintain a strong understanding of student system data, how it is captured, how it flows across systems, and how changes may impact downstream processes.
Support data security and data quality practices to ensure alignment with strategic and data governance standards, escalating questions to the Information Security Officer as needed.
Perform other duties as assigned.