Business Systems Analyst I

Kenco•Lithia Springs, GA

11d

About The Position

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned. Functions Learn and support all company-specific software solutions. Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment. Acts as a technical resource in assisting users to resolve problems with all computer systems. Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis. Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Documents procedures and solutions for help desk issues. Answering both technical and non-technical questions for users. Making recommendations on areas of process improvement. Assists with Reporting solution, providing analytical queries and tools for operational management as needed. Assists in supporting site intranet. Performs basic computer and RF repairs and work station integration.

Requirements

Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
Beginning to moderate SQL skillset.

Nice To Haves

SAP WMS experience preferred.
Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
Experience with DB2 SQL, or MySQL preferred.
Experience working with File Transfer Protocol and API communication methods is preferred.
Beginning XML skillset helpful but not required.
Experience with PHP and HTML is helpful but not required.

Responsibilities

Learn and support all company-specific software solutions.
Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
Acts as a technical resource in assisting users to resolve problems with all computer systems.
Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
Documents procedures and solutions for help desk issues.
Answering both technical and non-technical questions for users.
Making recommendations on areas of process improvement.
Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
Assists in supporting site intranet.
Performs basic computer and RF repairs and work station integration.

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days