Business Systems Analyst, GTM Systems

Fleetio

1d•Remote

About The Position

We’re looking for a Business Systems Analyst, GTM Systems to support the execution and delivery of our Go-To-Market (GTM) systems initiatives. This role reports to the Director of GTM Systems and plays a critical role in intaking requests, gathering requirements, supporting planning, and coordinating delivery across our GTM systems portfolio. You’ll act as a key liaison between our Sales, Marketing, CS, Sales Operations, and the GTM Systems team, helping translate business needs into clear system requirements and ensuring work is delivered on time and adopted successfully. This is a hands-on, execution-focused role ideal for someone who enjoys bringing structure to ambiguity, keeping projects moving, and enabling GTM teams to work more efficiently through well-designed systems and processes.

Requirements

Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
Familiarity with Agile or sprint-based delivery and cross-functional project coordination
Strong communication skills and comfort working with both business stakeholders and technical teams
A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through

Responsibilities

Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
Document current-state and future-state processes, helping identify opportunities for improvement and scalability
Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
Coordinate timelines across development, testing, and deployment to ensure predictable delivery
Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
Assist with maintaining SLAs and providing coverage during high-volume or critical periods
Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
Create and maintain clear documentation including process flows, system diagrams, and data definitions
Capture and share knowledge to reduce onboarding friction and improve team efficiency
Ensure changes and decisions are documented and accessible to relevant stakeholders

Benefits

Multiple health/dental coverage options (100% coverage for employee, 50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO - 4 weeks (increases at year two!)
12 company holidays + 2 floating holidays
Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund - $150 quarterly
Business expense stipend - $125 quarterly
Mac laptop + new hire equipment stipend
Fully stocked kitchen with tons of drinks & snacks (BHM only)
Remote working friendly since 2012 #LI-REMOTE