Business Systems Analyst - Digital

Capital Credit Union • Town of Ledgeview, WI

3d

About The Position

Upholds the Credit Union’s mission of “We do the right thing one member, one
employee, and one experience at a time to strengthen the communities we serve”
by supporting the technology environment for digital by analyzing business
needs, enhancing system functionality, and improving operational efficiency
through collaboration with the departments.

Business Systems Analyst – Digital is an important role within the Information
Technology Services department partnering with Digital Services, Contact Center,
Digital Experience, and Development Operations. This role provides operational
support to the end users through troubleshooting issues, gathering requirements,
and coordinating system changes and updates.  This role ensures that technology
solutions align with credit union policies while providing positive experiences
for the members and employees.

Requirements

• Associate’s degree in technology, business, or related field, or equivalent combination of education and experience
• 1–3+ years of experience in business or systems analysis and operations
• Strong analytical and problem-solving skills
• Ability to translate business needs to actionable requirements
• Excellent communication and collaboration skills
• High attention to detail and documentation accuracy

Nice To Haves

• Experience in the financial services sector is preferred
• Experience working with Fiserv DNA and digital systems such as Alkami, Glia, CheckFree, Zelle, Coconut, Fivision Account Opening, Consumer Connect, and Docusign is preferred.

Responsibilities

• System Administration: Serve as technical expert for digital related systems such as Alkami, CheckFree, Zelle, Glia, Coconut, Fivision Account Opening, Consumer Connect, and Docusign, support the daily operation of systems to ensure they are operating effectively, troubleshoot system issues and coordinate solutions with internal teams and/or vendors, and assist system upgrades, enhancements, testing, and quality assurance.
• Stakeholder Collaboration: Collaborate with departments including but not limited to Digital Services, Contact Center, Digital Experience, and Development Operations, to understand workflows, uncover challenges, and identify improvement opportunities.
• Document & Share: Document business requirements, functional specifications, process flows, and standard operating procedures.
• Project Participation: Participate in projects in defined role, which may include leading small enhancements or well-defined tasks.
• Continuous Improvement: Identify operational inefficiencies and recommend process and/or system improvements.
• Vendor Collaboration: Act as an internal point of contact between the departments and the vendor to resolve technical issues in a timely manner to minimize disruptions
• Security: Collaborate with IT Cybersecurity to ensure adherence to security standards.
• Compliance & Risk Management: Collaborate with Risk Management to ensure adherence to regulatory requirements and industry best practices.
• Additional Responsibilities: Undertake any other duties as assigned to contribute to the overall success of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree