Business Systems Analyst – Academic Partnerships

AbbVie•North Chicago, IL

About The Position

The Business Systems Analyst (BSA) – Academic Partnerships is a dual-focused role that integrates technology system management with student program operations. Technically, the BSA develops, maintains, and enhances business applications, manages data accuracy and system performance, and implements productivity-improving modifications. On the program side, the BSA leads identification and onboarding of students, coordinates engagement activities, manages program logistics and communications, and collects and reports data to demonstrate the Information Research and Academic Partnerships (IRAP) program impact. This position functions both as a project manager as well as a student coach. The position requires a combination of systems expertise, organizational skills, stakeholder collaboration, and strong interest in engaging with diverse student populations. The Business Systems Analyst (BSA) serves as an individual contributor responsible for the development, maintenance, and enhancement of business applications while supporting IRAP’s student engagement initiatives. This role combines technical systems management with operational coordination of student programs. The BSA manages applications and associated data, ensures accuracy, monitors system performance, and implements modifications to improve productivity. Additionally, they lead identification, onboarding, and engagement of students, bridging technology solutions with academic partnership operations.

Requirements

Bachelor’s degree with 2 years of experience, or Master’s degree in Business Administration, Information Systems, or related education field.
Experience in systems development, implementation, operations and/or enhancement.
Proficient in Microsoft Office, especially Excel; comfortable with Microsoft Teams and IT systems.
Excellent interpersonal, verbal, and written communication skills.
Ability to deliver results, lead and facilitate meetings with both business and technical teams, and work effectively cross-functionally.
Strong attention to detail while maintaining focus on larger objectives.
Exceptional teamwork skills and strong stakeholder focus.
Demonstrated planning, organizational skills, and fast-paced environment adaptability.
Crtitical thinker with innate interest in continuous improvement of processes, systems and self.

Nice To Haves

Project management experience.
Familiarity with university recruiting systems and/or student services programs.
Cmfort with IT and reporting tools (Power BI, Tableau, etc.)

Responsibilities

Ensure compliance with applicable Corporate and Divisional policies and procedures.
Collaborate with functional areas to assess and understand complex business needs on projects coordinated through IRAP; determine impacts of evolving requirements.
Influence and respond to user inquiries on system inputs, processes, and outputs; research and analyze to resolve system problems.
Develop comprehensive business user requirements, system documentation, workflow procedures, and data models.
Lead identification and onboarding of students, collaborating with cross-functional stakeholders to ensure job descriptions align with project requirements.
Review and route system change requests; create detailed specifications for implementation and communicate updates to management.
Maintain accurate system documentation; provide systems expertise and create training, educational tools, and support materials for internal stakeholders.
Spearhead internal communications to demonstrate program impact; collect and maintain accurate data on students, projects, and engagements; produce reports, timelines, and visuals using relevant tools; create ad-hoc database reports and analyze project data.
Coordinate plans for student engagement activities (workshops, hackathons, site visits) across delivery platforms; schedule, facilitate, and manage logistical needs.