Business Support Supervisor

Pinnacle Bank•Gretna, NE

20d

About The Position

This position would provide support to the Director of eBanking and eBanking Manager in the area of business internet banking services along with the other PBFB Supervisors.

Requirements

Knowledge of internet banking products and services.
Knowledge of customer service practices and principles.
Skill in operating various office machines including switchboard, adding machine, copy machine, typewriter etc.
Skill in operating computer terminals and printers accurately.
Ability to communicate effectively with customers, managers and other employees.
Ability to maintain a high level of confidentiality.
Ability to handle responsibilities without constant supervision.
High school graduate or equivalent required.

Nice To Haves

Previous Internet Banking and Internet Product experience preferred.

Responsibilities

Provides support in electronic business banking services including PinnBank for Business Password Unlock/Resets, Business PinnDocs/eDocs, Business Mobile, Business Bill Pay, File Maintenance Verification, Fedline Review.
Provides support and training for the PBFB Representatives as well as branch personnel.
Provides day to day management support and direct supervision of PBFB Rep I and II for named services in a manner that promotes customer service in line with bank expectations.
Assists with the development and implementation of internal controls for selected products. Participates in the annual risk assessment for products/services offered. Investigates and recommends automated solutions for internal control concerns.
Assists in the marketing of bank services to customers and non-customers through electronic communications.
Regular and reliable attendance.
Other duties as assigned by supervisor.

Benefits

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.
8 paid holidays.
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
After five years, 22 PTO days each year.
After ten years, 27 PTO days each year.
Employees must also complete the 90-day introductory period prior to accruing PTO.
New employees will receive 16 hours of paid sick time upon their hire date.
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.