Business Support Specialist

DSV•Mesa, AZ

1d•$19 - $37

About The Position

The Junior Business Support Specialist supports day-to-day operations of enterprise applications and system integrations. This entry-level role focuses on basic application support, user assistance, and system administration under the guidance of senior team members. The position is intended for candidates with 1–2 years of experience and foundational knowledge of ERP systems, procurement tools, EDI concepts, and basic API testing.

Requirements

Bachelor’s degree in Information Systems, Business, Supply Chain, or a related field, or equivalent experience.
1–2 years of experience in application support, business systems support, IT operations, or a related role.
Exposure to ERP or procurement systems (SAP, Oracle, Priority, or similar) preferred.
Basic understanding of procurement and supply chain processes.
Foundational knowledge of ERP systems and business applications.
Introductory understanding of EDI concepts and data exchange formats (CSV, XML, JSON).
Familiarity with API testing tools such as Postman.
Strong attention to detail and analytical mindset.
Effective communication and customer service skills.
Ability to learn quickly and work under guidance in a team environment.
Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, etc.).
Experience with system configuration, workflow automation, and Active Directory access management.
Working knowledge of API testing tools (e.g., Postman).
Proficiency in English (verbal, reading, and written communication).

Nice To Haves

Professional certifications in ERP administration, business analysis, or enterprise application management.
Experience with ITIL frameworks or process automation in enterprise environments.

Responsibilities

Provide first-level application and business systems support for procurement and operational tools.
Assist users with basic troubleshooting, access requests, and system navigation.
Support ERP-related activities including data validation, simple uploads, and issue escalation.
Assist in monitoring and resolving EDI inbound and outbound transaction issues.
Support basic EDI mapping reviews, updates, and documentation.
Assist with supplier onboarding activities including system setup and data verification.
Perform basic API testing and data validation using tools such as Postman.
Document common issues, resolutions, and standard operating procedures.
Participate in testing of system enhancements, updates, and integrations.
Collaborate with cross-functional teams and escalate complex issues as needed.