Business Support Specialist

Ocado Group • Aurora, CO

1d • Onsite

About The Position

As our Business Support Specialist, you will provide a business support service to the multi-site engineering operations team, to deliver high-quality, effective, and efficient day-to-day management of the business operations and some human resources administrative activities. This position will report to the Regional Engineering Operations Manager in one of our Customer Fulfillment Centers but will collaborate regularly with our regional and central NA HR teams. You will also be the liaison with the International Payroll team, as appropriate. The role might require you to provide business support to more than one site and travel regularly between the site locations.

Requirements

• A bachelor’s degree in business or a related field of study; four additional years of relevant work experience may be substituted in lieu of a degree
• A minimum of 3 years of relevant experience required
• 1-2 years of experience in human resources support preferred
• Ability to travel up to 25% as per business requirement
• Comfortable collaborating with peers remotely and in other site locations
• Experience working in a fast-paced and matrixed management environment preferred
• Experience supporting hourly employees required
• Experience working in the manufacturing, logistics, and/or warehouse industries preferred
• Proven ability to build credibility and relationships with employees at all levels of the organization
• Additional experience working within an office environment including administration, facilities management, finance, and/or health and safety preferred
• Excellent communication and interpersonal skills
• Organizational skills, with the ability to multitask and prioritize
• A pro-active, pragmatic and creative approach to problem-solving
• Ability to work autonomously with little direction

Responsibilities

• Working with our NA team of BSSs located throughout the US and Canada to support site, team, and leadership needs
• Maintain accurate accounting records for site/team purchases
• Order office supplies and stationery for the team, ensuring deliveries are ordered on time and processed
• Support staff by coordinating team-building events and employee socialization activities
• Other office administration functions and special projects, as needed
• Ad hoc day-to-day administrative duties for site leadership as required
• Meet and greet any Ocado guests and visitors to the site
• Coordinate orientation day and onboarding plans with new hires and internal stakeholders; liaise with the HR team to ensure completion of employment and payroll verifications
• Liaise with the Kroger/Sobeys HR team on any coordination required to orient new hires on-site, as well as foster a relationship between teams and joint events
• Liaise with our supporting teams, consisting of Training, Supply Chain, HSE, and Central Engineering on an as-needed basis to ensure team and site needs are met
• Support in-house health and safety tasks, reviews, and audits
• Coordinate basic health and safety policy orientation
• Liaise with the technology team for the provision of desktop technology; partner with the security of our site, and the facilities management, as needed
• Liaise with the Payroll team and provide any relevant information for ad hoc payroll queries as and when they arise
• Ensure mandated e-learning is completed by employees and refreshed by all on-site
• Liaise with accounts payable on invoicing, as needed
• Support staff by coordinating on-site interviews and proctoring assessments
• Support the Regional HR Business Partner by enabling managers to conduct performance and pay review meetings; advise managers on how to use and leverage Peakon, our employee engagement tool, to continually improve employee engagement and satisfaction; assist managers with their action plans and keep on track; help with site communications about Peakon and its surveys to employees and promote participation and engagement
• Liaise with the HR team on employee questions, escalations, welfare events, and HR administration, such as workers’ compensation, LOAs, ADA accommodations, etc, and answer questions about scheduling
• Liaise with the Regional HR Business Partner to manage the internal communications calendar, including updating content on RiseVision
• Understand, respect, and comply with Ocado and regulatory privacy standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees