Business Support Specialist 1

Pinellas County Government

2d • Hybrid

About The Position

As a Business Support Specialist 1 in the Customer & Technical Services Division, you’ll play a key role in supporting daily operations. You’ll process purchase requisitions and change orders, manage purchase orders, prepare reports, support the purchasing card program, assist with call center coverage, and handle data entry in Cityworks—along with a variety of administrative tasks that keep the department running smoothly.

Requirements

• Four (4) years of experience in customer service, finance, accounting, personnel, administration, purchasing, or a related field that includes lead worker, supervisor, trainer, or supervisor training; or
• An Associate’s degree in business, finance, information technology, or a related field and two (2) years of experience as described above; or
• A Bachelor’s degree and six (6) months of experience in a related field; or
• An equivalent combination of education, training, and/or experience.
• Will be responsible for occasional travel to other sites for training and meetings.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
• Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.
• Eagerness to succeed, with a passion and desire for supporting others.
• High degree of initiative and strong problem solving ability.
• Excellent customer service and interpersonal skills.
• Strong organization and detail oriented.
• Commitment to professionalism and integrity.
• Strong organizational skills and proven task follow-up techniques
• Team player who can work with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships as necessitated by the work.
• Ability to perform technical computations and statistical tabulations, and prepare reports based upon the findings.
• Strong time management with ability to prioritize tasks correctly and manage conflicting deadlines.
• Ability to maintain filing systems, analyze data, prepare reports, analyze information, resolve administrative problems, and make recommendations to improve administrative programs.
• Ability to deal with others with tact and diplomacy in resolving stressful or conflicting situations.
• Knowledge of administrative, management and supervisory policies and procedures.

Nice To Haves

• Experience working with ORACLE.
• Knowledge of Government accounts and account structures.
• Experience and knowledge of SharePoint and Oracle Business Intelligence (BI).
• Advanced level proficiency in the use of the Microsoft Office Suite - Outlook, Word and Excel, including pivot tables.

Responsibilities

• Drafts, reviews and enters purchase requisitions into ORACLE.
• Drafts change orders to existing purchase orders.
• Verifies funding availability, determines appropriate cost allocations and coordinates new accounting string set-up.
• Interacts with business end-users in all phases of support activities.
• Conducts special projects and research on administrative matters for management.
• Maintains documents, files, electronic communications and records for the purpose of providing up to date reference and audit trail.
• Assists staff for the purpose of providing information on the purchasing process.
• Compiles and analyzes data; prepares statistical and other reports for managements use.
• Supports the County purchasing program.
• Creates, formats and distributes a variety of reports utilizing Excel, Oracle Business Intelligence (BI) and SharePoint
• Identifies deficiencies in operations, business processes, and customer service that require amendment to operating policies and procedures
• Ability to work independently in office or remotely; working remotely requires reliable WIFI connection and computer equipment to efficiently perform assigned tasks.
• Acts as Department liaison with Accounts Payable, Purchasing, Office of Management and Budget and Clerks Finance.
• Ability to independently analyze and solve problems and render effective advice or assistance
• Provide back-up phone support for the Customer Service Call Center.
• Performs related work as assigned or required.

Benefits

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees