Business Support Specialist

GOLDEN SPREAD ELECTRIC COOPERATIVE INC•Amarillo, TX

2d•Onsite

About The Position

The Business Support Specialist plays a vital role in supporting the success of Golden Spread Electric Cooperative, Inc. (Golden Spread) through active involvement in Golden Spread's day-to-day business support and operational requirements. This position requires excellent customer service and interpersonal skills, strong editing expertise, keen attention to detail, an ability to work in a collaborative and ambiguous environment, and a strong background in providing top-notch support service. In addition to providing top-notch support service, this person will be relied on to follow up on outstanding office or support issues while building and maintaining strong professional relationships with people throughout the organization. This individual is expected to be welcoming and continually demonstrate a highly polite attitude toward all, exemplifying Golden Spread's dedication to operational excellence. The BSS serves our Members by establishing, maintaining, and enhancing positive relationships between GSEC and its Vendors and Staff. This position will perform complex business support services, organizational coordination, and teamwork and will not produce or participate in evaluative comments about colleagues or business decisions. The Business Support Specialist has delegated authority to independently complete many daily support services for the Manager of Business Support Services and the organization. They must maintain knowledge of projects, keep management apprised of current and potential issues and problems, manage and prioritize numerous incoming requests with skill, and maintain the confidentiality of sensitive and controversial communications to which they are exposed.

Requirements

Bachelor's degree preferred.
Minimum 3 years’ experience supporting multiple business functions.
An ability to thrive in an environment where priorities can shift quickly, be detail-oriented, and thrive in a fast-paced environment—the ability to think "outside the box" and promptly prioritize tasks and decisions.
Requires an individual with a passion for assisting the organization in meeting its strategic objectives by providing stellar organizational business support.
Solid understanding of standard office practices and procedures and time management skills to allow for efficient and effective support of the cooperative and all employees.
Proficient in Microsoft Office 365 Suite and Adobe Acrobat Pro, working knowledge of office equipment, and familiarity with other software programs or collaboration tools.
Excellent organizational, planning, and interpersonal relationship skills.
Excellent verbal and written communication skills.
Maintain strict confidentiality.

Responsibilities

Greet and welcome guests at the front entry, providing a positive first impression. Assist guests with sign-in procedures and ensure a smooth process.
Answer incoming calls, direct calls to appropriate personnel, or take and relay messages as needed.
Anticipate the needs of employees and visitors and create and implement efficient and effective processes.
Always display a friendly, caring attitude and treat employees, visitors, and Members with respect and dignity.
Promptly respond and deliver on service and support requests submitted via the [email protected] account.
Provide backup as necessary to retrieve, sort, stamp, and deliver mail (PO Box 9898 & basement box 32) every weekday no later than 11:00 a.m.; deliver all outgoing mail to the basement mailbox by 3:00 p.m.
Keep informed of regular, special, and other meetings, training, and scheduled visitors and aid with necessary arrangements; prepare conference rooms for meetings; supply coffee, water, catering arrangements, or any other requests.
Maintain and stock supplies in all workrooms, conference rooms, and kitchens, and coordinate when supply purchases or delivery of supplies is needed with the Manager of Business Support Services.
Troubleshoot office machine issues and escalate to the Manager of Business Support Services if necessary.
Serve as a member of the Employee Event Committee.
Provide backup assistance for other business support specialists, including coordinating time off.
As a representative of the Business Support Services Department, champion processes, procedures, business decisions, and the use of technology through change leadership and clear communications throughout the Cooperative.
Work with the Business Support Services Team to facilitate adherence to business guidelines, communicate changes in business practices, and share knowledge of support responsibilities, particularly technology.
Provide support for the RIM function and management of the department's records.
Maintain a high level of working knowledge regarding RIM retention and practices.
Assist employees with travel arrangements and expense reports as requested.
Other duties as assigned.