Business Support Specialist

TEKsystems•Westbrook, ME

1d•$33 - $33•Hybrid

About The Position

This Business Support Specialist would focus on performing a variety of activities in support of accurate, timely billing of products and services. This individual would partner with leadership on creating process flows for efficient billing design with new products or changing pricing models. We expect this role to execute one time and repeating billing using excel, SAP, and billing systems (i.e., ChargeBee) on an ongoing basis. As processes become established, we anticipate the Business Support Specialist to identify, design and execute continuous process improvement for our team/division. The role would also include an element of providing content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal and external customer inquiries in a timely fashion. In the role of Business Support Specialist: You will generate monthly billing files to be uploaded into SAP for numerous Veterinary Software Products. Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts. You will ensure compliance with audit standards and financial guidelines. You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s). Other duties as assigned Examples of but not limited to: Quarterly or monthly billing audits Data Management using excel skills in numerous systems. Customer facing inquiries regarding billing as needed.

Requirements

The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.
Organized with the ability to multi-task. Solid follow through with limited to no supervision.
Comfortable with adapting to situations and positively navigating change.
Process improvement experience and aptitude.
Ability to work independently and as part of a team.
Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
Technical record-keeping management skills.
Personal computer skills, including Microsoft Office.

Responsibilities

Generate monthly billing files to be uploaded into SAP for numerous Veterinary Software Products.
Audit against monthly promotions and adjustments to ensure accuracy of billing against contracts for products and accounts.
Ensure compliance with audit standards and financial guidelines.
Collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
Quarterly or monthly billing audits
Data Management using excel skills in numerous systems.
Customer facing inquiries regarding billing as needed.