Business Support – SFTP Specialist

OneAmerica Financial•Indianapolis, IN

6d•Hybrid

About The Position

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! The Business Support SFTP Specialist provides critical operational support to the New Business and Underwriting teams, with a primary focus on SFTP (Secure File Transfer Protocol) onboarding, maintenance, and technical troubleshooting for mutual clients. This role ensures the accuracy and integrity of customer data by analyzing submitted documents, updating administrative systems, and coordinating the successful implementation of file-transfer processes. Serving as the main point of contact for both internal teams and external vendors, the SFTP Specialist manages all aspects of SFTP setup, testing, and production approval. Strong customer service, communication, and technical skills are essential, as the role is responsible for guiding clients through onboarding, resolving technical issues, and maintaining ongoing support. We are hiring at Level I, Level II, and Senior experience levels.

Requirements

Associate’s or Bachelor’s degree strongly preferred. High School Diploma required, or any combination of education and experience which would provide an equivalent background.
2+ years Customer service experience required.
Strong attention to detail and accuracy; ability to execute tasks in a timely manner.
Timely and accurate execution to achieve desired outcomes.

Nice To Haves

Employee Benefits experience a plus
Analytical or technical support experience preferred.
Experience handling file feeds (including Excel .csv) preferred.

Responsibilities

Coordinate with vendor SFTP specialists and internal programming teams to implement new SFTP connections.
Develop and communicate customer requirements to ensure SFTP solutions align with contracts and billing structures.
Collaborate with internal SFTP programmers to confirm all technical prerequisites are met for successful setup.
Review and validate vendor test files; provide approval decisions for production deployment.
Troubleshoot and resolve technical issues related to SFTP file feeds.
Serve as the primary technical contact for Employee Benefits Operations SFTP requests.
Perform FTP file additions, updates, and maintenance tasks as needed.
Support integrations with Employee Navigator, including reviewing group structure codes, testing feeds, and resolving discrepancies.
Work with brokers, vendors, and partners to address data or processing-related issues.
Participate in special projects and cross-functional initiatives.