Business Support Specialist PRN

Parkland Health

1d•Onsite

About The Position

This position performs clerical work of intermediate difficulty that requires a sound knowledge of department or hospital procedures and in-depth analysis and use of individual judgment. Parkland Health, one of the nation’s largest public hospital systems, is dedicated to delivering exceptional care to the Dallas community. A career at Parkland means joining a collaborative, engaged team focused on excellence, innovation, and patient-centered service. Our employees are supported with resources to grow, succeed, and make a meaningful impact every day.

Requirements

High School Diploma
Must have two years of clerical experience in an office environment, preferably in a job-related field.
May have an equivalent combination of education and experience to substitute for the experience requirements.
Must be able to demonstrate ability to use independent judgment in resolving issues within established guidelines.
Must be able to type.
Must be able to utilize required software for assigned department.
Must be able to communicate effectively with patients, visitors and hospital staff.

Nice To Haves

May be required to maintain Notary Public certification.

Responsibilities

Receives, classifies, reconciles, consolidates and/or summarizes documents and information ensuring accuracy.
Assures thorough and complete control procedures in order to maintain accurate records of documents processed.
Compiles regular and special reports in accordance with established formats and procedures.
Types forms, correspondence and reports.
Answers telephones, takes messages, routes calls and provides routine information to callers.
Greets visitors, receives information, determines best of course of action for responding to information, and provides information.
Serves as a lead worker with regard to assisting with hiring, training, scheduling and evaluating staff to ensure maximum utilization of individual and group capabilities, while providing optimal customer service.
Identifies ways to improve work processes and improve customer satisfaction.
Makes recommendations to supervisor, implements and monitors results as appropriate in support of the overall goals of the department and PHHS.
Stays abreast of changes to departmental or hospital procedures or to ensure quality service is provided.
Attends in-house seminars, reads internal publications, and integrates knowledge gained into current work practices.
Maintains a positive working relationship with co-workers, other employees, and visitors to ensure efficient work processes.
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area.
Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.
Seeks advice and guidance as necessary to ensure proper understanding.
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.