Business Support Manager

Bank of America•Tampa, FL

23d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Requirements

3+ years of relevant work experience
Experience and knowledge of line of business systems and tools necessary to assess and improve performance
Thorough knowledge of SSFO processes/functions, bank policies, and regulations pertaining to assigned products
Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
Ability to work independently, multi-task, manage time wisely, handle confidential and sensitive material with highest degree of integrity
Identify and utilize social cues to make judgments about what other people are feeling and adapt accordingly
Prioritize tasks, manage multiple responsibilities and effectively organize workflow
Influence behavior through persuasion and positive reinforcement
Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
Excellent written and verbal communication skills
Excellent attention to detail, self-motivated, and able to work with a high degree of independence.
Advanced Proficiency in using Microsoft Word, Excel, PowerPoint, as well as technology needed to facilitate meetings and share documents with leaders and partners (Telepresence, Webex, SharePoint)

Responsibilities

Leads communication, coordination and connectivity across the leadership team
Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
Provides oversight of key deliverables and validates accurate and timely completion
Deliver effective and engaging presentations to diverse audiences, both virtually and in-person. This skill is achieved through focus on presentation structure, content, visuals, tone of voice, pace and body language to ensure clear communication of the intended message
Translate the organization's goals and strategies into employee metrics and goals, evaluate progress and provide feedback or intervention as needed to recognize, encourage and improve individual performance
Provides guidance and direction on council initiatives; assessing effectiveness of initiatives and adapting as needed
Shares regular updates around SSFO, Global Operations, and enterprise group/market leader events with senior leadership team (SLT)
Ensures consistent execution of activities and events coming out of the E Team councils across SSFO
Collaborates with Readiness on Flagscape Community Page and ensuring consistent communication across locations