Business Support Manager

Bank of America•Charlotte, NC

8d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met. Within Consumer Technology , the Business Support Manager (BSM) will enable business operations and planning, including, activities and routines to support financial management, workforce and resource management, portfolio oversight, executive leadership routines, communications, employee engagement, workspace governance and organizational health. The successful candidate must be able to operate effectively and efficiently in a fast-paced environment, enthusiastically adjusting to changing demands and moving with a sense of urgency. Role requires an ability to quickly understand the environment and connect the dots to optimize the business and employee experience.

Requirements

2 or more years of experience in business operations and management in a complex organization supporting senior leaders
Strong analytical, business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information
Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
Excellent written / verbal communication skills and executive presence
Strong MS Office skills, especially Excel and PowerPoint
Technical experience with workforce and financial management tools (WMP, Fieldglass, PMMT, etc.)
Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable

Nice To Haves

Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
Analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
Partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
Experience managing multiple projects and adjusting to changing deadlines.
Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.
Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Responsibilities

Leads communication, coordination and connectivity across the leadership team
Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
Provides oversight of key deliverables and validates accurate and timely completion
Supports business activities including resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast
Champions strategies to effectively manage spend, ensuring the proper blend of resources (FTE, GBS, Contractor & Consulting), manage tenure, and governance of staff ramps
Understands the linkage of programs and projects to business strategy and portfolio priorities