Business Support Manager II

Citizens Financial Group•Charlotte, NC

About The Position

The Business Operations Lead serves as a strategic advisor and trusted partner to the Head of Wealth Operations, enabling executive focus, organizational alignment, and operational excellence across the Wealth Operations organization. This role drives strategic initiatives, oversees critical business rhythms, enhances cross-functional coordination, and ensures execution of priorities that advance efficiency, scalability, risk mitigation, and client experience across all wealth-management operational functions. The ideal candidate is an analytical, action-oriented leader who excels at orchestrating complex programs, influencing without authority, and creating structure in fast-paced environments.

Requirements

Bachelor’s degree in Business, Finance, Operations, or related field; MBA or advanced degree preferred.
5-10+ years of experience in financial services, wealth management, operations, strategy, consulting, or program management.
Proven experience managing complex cross-functional initiatives in a regulated industry.
Exceptional organizational, communication, and executive presentation skills.
Strong analytical, problem-solving, and critical-thinking capabilities.
Ability to influence senior leaders and drive alignment without direct authority.

Nice To Haves

FINRA Series 7 and 63 or 66 preferred.
Experience in wealth operations, custodial platforms, advisory services, or investment operations.
Familiarity with regulatory requirements (e.g., SEC, FINRA) impacting wealth organizations.
Background in process optimization, change management, or operational risk management.

Responsibilities

Executive Support & Strategic Partnership Act as a strategic thought partner to the Head of Wealth Operations, providing insights, recommendations, and decision-support analysis.
Serve as an extension of the SVP’s leadership presence, managing follow-ups, and driving accountability across teams.
Prepare executive-level briefings, materials, communications, and leadership presentations.
Operational Strategy & Execution Drive the development, monitoring, and execution of strategic priorities, ensuring alignment with organizational goals and enterprise initiatives.
Lead or support large-scale operational projects (e.g., process modernization, platform migrations, regulatory readiness, transformation initiatives).
Identify operational risks and gaps and partner with leaders to develop effective mitigation strategies.
Business Management & Governance Oversee business rhythm activities, including quarterly business reviews, weekly leadership meetings, regulatory deliverables, and OKR tracking.
Support operational performance management through metrics, dashboards, and data-driven insights.
Ensure organizational processes and communications flow efficiently between leadership, teams, and stakeholders.
Cross-Functional Leadership Coordinate and align with stakeholders across Technology, Compliance, Risk, Finance, HR, and other Wealth businesses.
Facilitate collaboration among senior leaders to resolve issues, accelerate decisions, and improve outcomes.
Lead working groups or committees addressing operational efficiency, client experience, and risk reduction.
Organizational Effectiveness & Culture Support leadership team development, meeting cadence, and strategic offsites.
Champion a culture of accountability, transparency, and continuous improvement.
Drive internal communications to ensure clarity, alignment, and engagement across the organization.