Business Support Manager II-Asset Based Finance

Bank of America • Nashville, TN

3d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: LOB issues management, business control routines, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. The Business Support Manager within Asset Based Finance will lead the development, improvement and execution of processes in support of key objectives with a focus on the Dealer Financial Services segment. Ensures full integration of governance routines required by policy through analysis and execution of effective reporting. Will assist in the development of solutions designed to optimize performance through gap analysis action planning. Works directly with key partners to understand existing procedure and ensure adherence by responsible employees. Ensures full integration through effective reporting and scorecard metrics to determine adoption and compliance. Manages a portfolio of audit issues and control enhancements impacting the organization based on identification via internal Risk, Compliance or Audit channels. Responsible for monitoring and reporting process performance metrics for assigned processes and/or control routines. Works closely with managers and executives to evaluate current methods and assists in developing strategies to implement changes and improvements related to production and capacity management.

Requirements

• 5+ yrs of business support or credit related experience.
• Experience updating and improving current control processes through use of automation, emerging technologies, and process re-design.
• Experience with enterprise policies, programs, procedures, and systems.
• Experience monitoring and testing of controls, identifying issues and control improvements for remediation.
• Experience working with executive level leaders.
• Proficient Excel and Tableau experience.

Nice To Haves

• Bachelors Degree
• Ability to navigate ambiguity and drive results in a complex, fast-paced and matrixed environment
• Strong collaborative approach, teamwork, with the ability to drive change across a highly matrixed organization
• Excellent organization and project management skills, including the ability to meet deadlines and manage multiple priorities without sacrificing quality and timeliness
• Ability to collaborate with and influence process owners and key partners
• Strong communication and presentation skills; both written and verbal

Responsibilities

• Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
• Obtaining an in-depth knowledge of the department or business unit’s functional area or products, as well as working knowledge of general bank policies, programs, procedures, and financial/accounting practices.
• Administers bank programs and policies and provides interpretation to the department.
• Generally has full responsibility over a relatively large team and may coordinate with one or more levels of managers.
• Leads the assessment of the design and effectiveness of the risk and control environment to support and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Operations analysis
• Identification and resolution of workflow issues
• Associate training and development
• Service quality oversight
• Process improvement initiatives

Benefits

• This role is eligible to participate in the annual discretionary plan.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees