Business Support, Concierge

JLL•Cohoes, NY

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a detail-oriented and focused individual to join our team as a Business Support, Concierge. This role involves providing exceptional customer service as the first point of contact for new hires, guests and personnel. The position requires proficiency in MS Office and Excel, as well as the ability to work in a fast-paced environment without direct supervision. Strong multi-tasking skills, superior customer service orientation, and the ability to work with a diverse employee population are essential. Join our team and contribute to maintaining an efficient workplace environment

Requirements

Minimum 2 years customer service-related experience
Proficient in a range of information technology tools and platforms.
Excellent organization and communication skills, both oral and written, proficiency in English required.
Ability to perform minimal physical activity such as walking and carrying small packages.
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Create a positive first impression as you greet clients, guests, and visiting employees.
Manage incoming and outgoing courier and other packages or mail as required.
Support the annual management plan by accomplishing key performance indicators as identified by management.
Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
Perform other facility management assignments as described by team and manager.
Direct guests to the appropriate meeting host
Register visitors with lobby security via client web portal and notify host upon arrival
Maintains safe and clean reception area by complying with procedure, rules and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
Responsible for booking meeting rooms through client web portal and notify Facilities Coordinator regarding set-up details
Assist with setting up and breaking down rooms before and after meeting and preliminary IT support
Support the mailroom as directed by Mailroom Manager.
Provide administrative support, including copying, printing, shipping and setting up courier service