IT Support Concierge

PeopleSharp•Mansfield, MA

11d•$50,000 - $55,000•Hybrid

About The Position

Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking an IT Support Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA. We’ll Provide: Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement Salary range of $50,000-$55,000 Hybrid work split between client sites, in the office, and occasional remote work Support/mentorship from supervisors and other team members Opportunities for continued growth and learning What You’ll Do: Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients Master the common technology applications used by our customers Show customers areas where they can turn technology from an expense to a value and from a headache to a solution Resolve Level 1 technical support tickets Travel to client sites as needed (an average of 2 times per week) Perform daily phone and zoom calls Create training videos Create and maintain documentation

Requirements

Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to stay calm and professional with non-technical and sometimes frustrated users
2+ years in an MSP or similar multi-client IT environment
Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
Experience providing white glove end-user technical support
Proficient with Microsoft 365
Ability to pass a background check

Nice To Haves

Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

Responsibilities

Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
Master the common technology applications used by our customers
Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
Resolve Level 1 technical support tickets
Travel to client sites as needed (an average of 2 times per week)
Perform daily phone and zoom calls
Create training videos
Create and maintain documentation