Business Support Associate

iSoftStone

31d•$25•Hybrid

About The Position

iSoftStone, Inc. is seeking a motivated, customer-focused individual to join our technology team in New York as a Business Support Associate. This role is ideal for those currently studying or recently entering the IT industry, with an interest in customer service, helpdesk operations, and technical support.

Requirements

Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field.
Two+ years of practical experience (including internships) in: Customer service, helpdesk, or technical support roles
Responding to service requests, troubleshooting issues, and providing technical assistance.
Strong problem-solving and communication skills, with a focus on delivering excellent customer service.
Ability to understand and translate customer needs into actionable tasks and effective solutions.
Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
Comfortable working in fast-paced, high-pressure environments.
Eagerness to learn, accept feedback, and continuously improve.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

Nice To Haves

Prior experience in supply chain operations or support roles is preferred but not required.
Familiarity with web tools and browser developer tools (F12) is preferred but not required.
Exposure to front-end web development technologies (HTML5, CSS3, JavaScript) is preferred, but not required.
Experience with IT service management or helpdesk software (like ServiceNow, Jira Service Management, or Zendesk) is preferred but not required.
Background supporting supply chain systems, logistics, or order management tools is preferred but not required.

Responsibilities

As a Business Support Associate, you’ll follow a structured training program while gaining valuable hands-on experience supporting both clients and internal teams.
You’ll handle real-world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment.