Business Support Analyst

Bernalillo County•Albuquerque, NM

About The Position

Performs professional duties related to the analysis, development, maintenance, and administration of data, reporting, and case management systems supporting Youth Services Center operations. Duties may include maintaining, configuring, and monitoring software solutions; consulting with departmental staff to identify and analyze operational and reporting needs; translating business and compliance requirements into system configurations and data workflows; performing system maintenance, data validation, and user support; coordinating with internal and external stakeholders; and other related duties as assigned.

Requirements

Bachelor's degree in Business, Computer Science, Public Administration, or a closely related field.
One (1) year of increasingly responsible experience in Data Management, Information Systems, or a closely related field.
Any equivalent combination of related education and/or experience may be considered for the above requirements.
Successfully complete the post-offer employment medical examination and background investigation.
Comply with the safety guidelines of the County.
Complete required FEMA training(s) as assigned to the position.
Have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position.

Responsibilities

Analyze operational, compliance, and reporting needs for Youth Services Center programs; translate business requirements into data workflows, system configurations, and reporting solutions.
Administer, configure, maintain, and support youth services–related software systems, including case management, reporting, tracking, and compliance applications; manage user access and role-based permissions.
Collect, review, validate, and reconcile data from multiple sources; ensure data accuracy, integrity, security, and confidentiality in accordance with County policies and applicable state and federal regulations.
Build, maintain, and optimize SQL queries, stored procedures, and data extracts to support operational reporting, performance metrics, audits, grant reporting, and program evaluation.
Prepare, validate, and maintain reports, dashboards, charts, tables, and data files for departmental leadership, funding agencies, regulatory bodies, and other stakeholders.
Assist with the development, administration, and analysis of surveys and other data collection tools used for program assessment within detention and community-based programs.
Perform quality assurance and testing activities, including data validation, system testing, troubleshooting, and testing of software releases, updates, and enhancements to ensure continuity and compliance.
Serve as liaison between the Youth Services Center, Information Technology, and software vendors regarding system enhancements, upgrades, reporting needs, and support requests.
Analyze data workflows and work methods; develop, document, and implement best practices to improve efficiency, accuracy, and effective system utilization.
Provide professional system and data support to staff, including assistance with data entry standards, reporting tools, billing spreadsheets, grant-related reporting (including CYFD Continuum Grant requirements), and interdepartmental data-sharing initiatives.
Support data-related content, reporting features, or integrations for departmental websites and public-facing data resources as assigned.
Conduct training for staff on data entry standards, reporting tools, system functionality, and best practices.
Prepare and maintain documentation for data standards, system processes, reports, and procedures.
Participate in committees, audits, inspections, and task forces related to youth services operations, data reporting, compliance, and program evaluation.
Complete special projects and other job-related duties as assigned.
Handle sensitive and/or confidential records and information with discretion.