Business Strategy Program Manager

Microsoft

7d•$85,100 - $169,800

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The Business Strategy Program Manager is a strategic leader within the Workforce & Operations Practice—driving transformational initiatives that shape how the enterprise operates, scales, and creates value. Acting as the connective force between strategy and execution, this role ensures programs deliver measurable impact across people, processes, and platforms.With expertise in enterprise operations, change management, and cross-functional integration, the Business Strategy Program Manager ensures that bold ideas translate into outcomes that are sustainable, visible, and aligned to business priorities. This role partners closely with Project Managers, senior leaders, and practice teams to orchestrate execution at scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 1+ year(s) marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR equivalent experience.

Nice To Haves

Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 5+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR equivalent experience.
2+ years experience in Strategy, Management Consulting, and/or Program Management.
Demonstrated success leading large-scale, cross-functional initiatives from strategy through execution.
Executive presence with proven ability to influence across organizational boundaries.
Expertise in designing and implementing governance, operating rhythms, and integration frameworks.
Experience within enterprise workforce planning, operations practices, or transformation programs.
Familiarity with AI-enabled transformation, process optimization, and data-driven decision-making.
Solid communication and storytelling skills with ability to translate complex program dynamics into compelling, actionable insights for senior audiences.

Responsibilities

Strategic Alignment & Integration
Lead high-impact programs that align to Workforce & Operations Practice priorities, ensuring vision and execution remain tightly connected.
Translate business strategy into clear program roadmaps, outcomes, and metrics.
Drive cross-initiative integration, connecting related efforts into a unified transformation portfolio.
Program Leadership & Execution
Orchestrate large, complex initiatives through indirect management of Project Managers and cross-functional teams.
Establish operating rhythms, governance models, and decision frameworks that enable clarity, speed, and accountability.
Manage dependencies, risks, and tradeoffs across multiple initiatives to deliver business-critical outcomes.
Enterprise Visibility & Leadership Engagement
Serve as the primary interface to senior leadership, delivering executive-ready updates, dashboards, and impact narratives.
Provide transparency across programs, enabling leaders to make informed, data-driven decisions.
Champion operational excellence by embedding rigor, repeatability, and measurable value realization in every program.
Change & Transformation Enablement
Establish change management strategies that prepare the organization for new ways of working, with emphasis on stakeholder readiness and adoption.
Champion consistent standards, governance, and practices across operational programs.
Drive continuous improvement by enabling feedback loops, best practices, and knowledge sharing.